Join KTek Resourcing as a Desktop Support Specialist in Montreal. Provide expert Windows 10/11 assistance and manage user issues with professionalism for a seamless IT experience.
This mid-senior level role requires 2 to 4 years of IT support experience, focusing on end-user satisfaction through effective problem-solving. You will engage directly with users at the digital bar, ensuring optimal inventory management while coordinating closely with hardware asset teams. Your expertise in modern device management technologies and fluency in French and English will enhance support delivery.
Key Responsibilities:
- Provide comprehensive support for Windows 10/11 end-users
- Manage the stock room and track inventory efficiently
- Collaborate with asset management for precise tracking
- Lead device refresh initiatives to Windows 11
- Utilize ServiceNow for ticketing and organizing support activities
Requirements:
- 2-4 years in IT support or field services
- Familiarity with modern device management technologies
- Experience in using ServiceNow or similar ticketing systems
- Bilingual in French and English
- Hands-on laptop, desktop, tablet support experience
Enhance user satisfaction and streamline IT support at KTek Resourcing in Montreal.
Mid-Senior Desktop Support Specialist in Montréal employer: KTek Resourcing LLC
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