Kraken Robotics in Dartmouth, Nova Scotia is seeking a Manager, IT Service Desk to lead a team delivering high-quality IT support to the entire organization. You will manage service desk operations, ensure SLAs are met, drive ITSM process improvements, and coordinate with IT teams on incidents, deployments and projects.
The ideal candidate has 6+ years IT support experience, 2+ years in a supervisory role, strong ITIL knowledge, excellent communication, and a customer-focused mindset.
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IT Service Desk Manager — Lead, SLA & ITIL Excellence in Dartmouth employer: Kraken Robotics
Kraken Robotics is an exceptional employer located in Dartmouth, Nova Scotia, offering a dynamic work environment that prioritizes innovation and collaboration. As a leader in the robotics industry, we provide our employees with ample opportunities for professional growth and development, alongside a strong commitment to work-life balance. Join us to be part of a high-performance culture where your contributions directly impact sustainable ocean solutions.
