Drive customer satisfaction as a Customer Success Manager at Kpler, focusing on energy clients across North America. Your role revolves around maximizing client engagement and value from Kpler's solutions.
This opportunity demands a proactive approach to client relationship management, ensuring seamless onboarding and tailored strategies for energy-sector clients. You will collaborate closely with Sales and Product teams to enhance user experiences while managing a diverse portfolio of clients. Your insights will play a critical role in aligning Kpler's offerings with client objectives, delivering tangible results.
Key Responsibilities:
- Build strong relationships with North American clients
- Deliver effective onboarding experiences for new clients
- Execute tailored engagement strategies to drive adoption
- Provide support via calls, emails, and meetings
- Monitor client engagement and business outcomes
Requirements:
- 2+ years in Customer Success or Account Management
- Experience in energy, commodities, or SaaS sectors
- Strong communication and relationship-building skills
- Familiarity with data platforms and Salesforce
- Excellent organizational and self-motivation skills
Utilize your expertise in customer engagement to enhance Kpler's client relationships and drive success.
Customer Success Manager at Kpler in Calgary employer: Kpler
Kpler is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of Calgary, where innovation meets opportunity. As a Commercial Manager, you'll benefit from a supportive environment that prioritizes employee growth through continuous learning and development, while also enjoying the unique advantage of being part of a leading market intelligence platform in the Canadian energy sector. Join us to drive meaningful change and make a significant impact in a thriving industry.
