At a Glance
- Tasks: Lead transformation of contact center operations using AI and analytics for better performance.
- Company: Korn Ferry, a global leader in talent management and consulting.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of customer service.
- Other info: Join a diverse team and collaborate with senior leaders to drive meaningful change.
- Why this job: Make a real impact by driving innovation and improving customer outcomes in a dynamic environment.
- Qualifications: Experience in contact center operations, leadership skills, and a passion for technology.
The predicted salary is between 126909 - 155111 $ per year.
Korn Ferry seeks an Assistant Vice President to lead a cross-border transformation of contact center operations, blending workforce management, quality, and analytics.
The role shapes an AI-enabled operating model to improve capacity, performance, and customer outcomes.
The candidate will oversee a large, distributed team, drive governance, and partner with senior leaders to translate insights into action and measurable improvements across operations and services.
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AVP, Contact Center Transformation & AI Enablement in Toronto employer: Korn Ferry
As a Chief Development Officer at our rapidly growing, government-funded nonprofit organization in Vancouver, you will be part of a mission-driven team dedicated to addressing complex societal challenges through innovative digital solutions. We offer a collaborative work culture that fosters employee growth and development, with opportunities to lead strategic partnerships and revenue generation efforts that make a real impact. Join us in a remote role that allows for travel to key Canadian cities, where your expertise will help shape the future of technology and innovation in Canada.
