At a Glance
- Tasks: Maintain and repair office tech while providing top-notch customer support.
- Company: Join a leading tech company known for innovation and collaboration.
- Benefits: Competitive pay, travel opportunities, and professional growth.
- Other info: Exciting career path with training and certification opportunities.
- Why this job: Be part of a dynamic team transforming workplaces with cutting-edge technology.
- Qualifications: Tech-savvy with a passion for customer service and problem-solving.
The predicted salary is between 47250 - 57750 $ per year.
We're looking for an Office Systems Specialist to join our team! Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.
As an Office Systems Specialist, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department.
Responsibilities
- Maintain and repair MFPs and resolve customer printing issues
- Perform on-site service of MFPs
- Maintain effective relationships with customers and sales
- Maintain parts and call management as well as accurate records to achieve KPI targets
- Responsible to learn new technologies
- Lead referrals and product promotion to existing customers
- Break-fix and customer support
- Understand territory parts budget and inventory control
- Must follow the policies and procedures set forth by KMBS
- Perform other relevant duties as assigned by management
Qualifications
- 0-2 years technical/repair of electronics or software equipment
- Knowledge of basic Microsoft OS printing and common network concepts
- Basic awareness of common solutions
- Low to mid end office systems certifications
- Basic Color theory
- Good verbal and written communication skills
- Operates independently, requires assistance from time to time
- Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
- Travelling within Canada and the US is a requirement
- Candidate must provide & maintain valid travel documents at own expense
- Own vehicle and possess valid insurance with appropriate coverage and a valid driver's license in good standing
- Standby and afterhours work may be required
- Training may require afterhours travel and stay overs including weekends
- Required to achieve Associate Level Certification
- Travel within assigned territory, some out of territory work
- High School or equivalent
- CompTIA A+ Certification
- CompTIA Net+ Certification
- CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification
- English proficiency is required for this position as the incumbent will regularly communicate and collaborate with customers, employees, and business partners across Canada and outside Quebec.
Field Service Technician – St. John's employer: Konica Minolta Business Solutions U.S.A., Inc.
Rejoindre notre entreprise de solutions d'impression, c'est intégrer une équipe dynamique où l'innovation et le service client sont au cœur de nos valeurs. Nous offrons un environnement de travail collaboratif, des opportunités de formation continue pour favoriser votre développement professionnel, ainsi qu'un salaire compétitif qui reconnaît votre expertise. Située au Canada, notre culture d'entreprise valorise l'autonomie et la flexibilité, vous permettant de briller dans votre rôle de Technicien de Service sur le Terrain.
Contact Details:
Konica Minolta Business Solutions U.S.A., Inc. Recruitment Team
