Customer Service Administrator in Fort McMurray

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technological innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together.

As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society.

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members:

• Competitive wages: base pay is $59,000-63,000/year dependent on skills and qualifications.
• Comprehensive benefits package (health & dental, vision, life insurance, short and long-term disability).
• Health Care and Personal Wellness spending account.
• Company-sponsored registered pension plan (RPP) and matching program.
• Safety boot voucher.
• Paid vacation.
• Company-supplied tools.

Join a team where customer service and organization make a real impact. Are you a customer-focused professional who thrives in a fast-paced environment and enjoys keeping operations running smoothly? We’re looking for a Customer Service Administrator to be the go-to support for our customers, internal teams, and parts operations. In this role, you’ll combine your administrative expertise, problem-solving skills, and attention to detail to deliver exceptional service while supporting critical business processes.

Reports to: Customer Service Representative, Supervisor

Shift: 5x2- Monday-Friday, 8h a day

Term: 12 month contract

Allowances: Additional premiums and allowances are associated with this position due to location

Safety Sensitive: No- RCMP criminal record check and submission of 5-year provincial driving record will be required

Travel: up to 25% within Canada

Relocation: This position does not offer relocation

Key Job Responsibilities

• Serve as the first point of contact for customer parts inquiries, providing accurate information and exceptional service.
• Process and manage purchase orders, quotes, returns, credits, and major shutdown orders while ensuring accuracy and compliance with customer requirements.
• Coordinate with purchasing and vendors to source parts and support customer needs.
• Manage freight invoicing, customer chargebacks, and vendor invoice processing through SAP and related systems.
• Maintain accurate inventory and documentation records, including cycle count entries and Bill of Lading (BOL) management.
• Support a strong safety culture while collaborating effectively with customers, vendors, and internal teams.

Qualifications/Requirements

• High School Diploma or equivalent.
• Minimum 2 years of customer service and/or administrative experience required; parts industry experience is considered an asset.
• Strong attention to detail and commitment to accuracy in data entry and transactional processing.
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
• Proficiency with SAP and Microsoft Office 365 (Outlook, Teams, Excel, Word, SharePoint).
• Outstanding communication and relationship-building skills.

This posting reflects an existing vacancy within our organization. The position is currently open, and we are actively seeking a candidate for immediate placement. The successful applicant will fill a vital role that is ready to be stepped into without delay.

Accommodation during the recruitment process is available on request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

At Komatsu Canada we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.

We recognize and honour the deep history, cultures, and traditions of the Indigenous Peoples and Nations across Turtle Island. As part of our ongoing journey toward reconciliation, we are committed to building respectful and meaningful partnerships with Indigenous communities throughout Canada.