Support mining customers onsite in Sudbury using parts expertise and precise order management. Travel within Canada may reach 25% for this customer-focused position.
Komatsu seeks a Customer Service Representative serving mine sites and shop operations. You will manage parts inquiries, quotations, purchase orders, and service issues. Strong communication, organization, troubleshooting, and attention to detail support accurate customer service across internal and external stakeholders.
Key Responsibilities:
- Serve as primary contact for parts-related customer inquiries
- Prepare accurate quotations for mine sites and shop operations
- Process purchase orders, including major shutdown orders
- Resolve order, delivery, and service issues collaboratively
- Maintain component tracking records and generate reports
Requirements:
- One to three years of customer service experience
- High school diploma required
- Mining, parts, industrial, or heavy equipment experience advantageous
- Strong relationship-building and communication skills
- Organized, analytical, accurate, and capable of managing priorities
Bring customer service, parts coordination, and problem-solving skills to Komatsu's Sudbury mining operations support team.
Mining Parts Customer Service Representative employer: Komatsu America Corp.
Komatsu America Corp. is committed to supporting individuals and communities through job training and skills development, fostering a culture of growth and sustainability. Employees are encouraged to grow alongside the company, contributing to a sustainable future while being part of a global team. The company values talent and potential, making it an attractive employer for those looking to make a meaningful impact.
