Elevate client satisfaction as Associate Director of Client Services at Kobie, a leader in loyalty solutions. Enjoy a remote-first environment while driving impactful loyalty programs for top retail brands.
At Kobie, we're seeking an Associate Director to lead the client and internal partnerships across retail accounts. With 8 to 10 years in marketing or customer loyalty, you will leverage your strategic vision to enhance client engagement and satisfaction. This role requires strong analytical skills paired with hands-on execution to optimize loyalty strategies and drive measurable results.
Key Responsibilities:
- Manage day-to-day client relationships and meetings
- Develop program strategies based on customer data
- Launch and define seasonal and promotional campaigns
- Anticipate issues and drive resolutions proactively
- Identify growth opportunities and build roadmaps
Requirements:
- 8-10 years in marketing, CRM, or loyalty roles
- Bachelor's degree in marketing or related field
- Proficient in CRM and loyalty platforms
- Proven analytical and leadership abilities
- Willingness to travel up to 15%
Drive loyalty and client success at Kobie, where innovation meets customer engagement.
Associate Director of Client Services in Ottawa employer: Kobie Marketing
Kobie is an exceptional employer that champions a collaborative and growth-focused culture, making it a National Top Workplace. With the flexibility to work remotely from anywhere, employees enjoy a healthy work-life balance supported by generous benefits like Flexible Time Off and nine company-wide holidays. The company prioritizes employee development and fosters an inclusive environment where every team member is empowered to lead, ensuring that your contributions are valued and impactful.
