At a Glance
- Tasks: Lead cybersecurity programs and ensure client success through effective communication and management.
- Company: Join Kobalt.io, a dynamic company focused on securing SMBs with innovative solutions.
- Benefits: Enjoy competitive salary, equity options, flexible work, and comprehensive health benefits.
- Other info: Fun, inclusive culture with professional development opportunities and a focus on growth.
- Why this job: Make a real impact in cybersecurity while collaborating with diverse teams and clients.
- Qualifications: 5 years in B2B roles, strong leadership skills, and project management experience required.
The predicted salary is between 123300 - 150700 $ per year.
About Us
At Kobalt.io, our mission is to solve cybersecurity for SMBs at scale. We believe small businesses are the engine behind innovation and growth. Understanding the challenges that our customers have enabled us to design and refine scalable cybersecurity services that support a secure path to growth.
Role Overview
We are looking for a dedicated and collaborative Program Manager to join our team of cybersecurity professionals as we enter our next phase of expansion. In this role, you will serve as the crucial link between our clients and Kobalt.io. Your work will be dynamic, involving close collaboration with clients and internal stakeholders to ensure program delivery is timely, budget-conscious, and focused on facilitating long-term client success. Candidates must be willing to align their hours to the PT/MT to be considered for this role.
Responsibilities
- Program Leadership & Mission: Lead and manage a diverse portfolio of information security programs, ensuring all clients have clear, regularly reviewed plans.
- Customer Onboarding: Own the full onboarding lifecycle, ensuring clients start their journey with a completed risk register and a strategic 1-year roadmap.
- Service Excellence & NPS: Maintain a client NPS score of 8.67 or above by delivering exceptional service and partnering with customer success managers.
- Client Communication: Act as the primary point of contact, providing transparent, insightful reports on progress and milestones to foster trust.
- Documentation & Knowledge Transfer: Ensure all program processes, decisions, and changes are clearly documented for consistency.
- Process Ownership & Improvement: Own and enhance delivery team processes to continuously increase service value and quality.
- Financial & Resource Management: Manage program budgets and resource allocation to optimize efficiency and profitability.
- Cross-Functional Leadership: Lead subject matter experts (SMEs) to drive successful outcomes, providing supportive and constructive feedback as a team player.
- Risk & Issue Mitigation: Proactively identify and manage roadblocks to keep all programs aligned with their defined objectives.
- Business Development: Identify upselling opportunities based on evolving client needs and collaborate with internal teams to drive growth.
Qualifications
- Post-secondary degree in business, computer science, information technology, or equivalent professional experience.
- 5 years of experience in B2B client-facing roles, managing technology or business change projects and/or programs.
- Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with diverse teams, technical experts, and stakeholders.
- Ability to engage with customer executives and demonstrate strategic understanding of business needs.
- Experience managing multiple projects with multiple stakeholders and competing priorities.
- Proficiency in project management tools and software (e.g., monday.com) and familiarity with compliance tools (e.g., Vanta).
- Strong analytical and problem-solving abilities.
- Must be detail-oriented, highly organized, proactive, and able to move fast while remaining calm under pressure.
Nice to have
- Program and/or project management-related certification such as CAPM, PMP, or PgMP.
- Hands-on experience with Compliance and Trust products.
- Previous experience working in information security or information technology industry.
- Strong understanding of information security principles, risk management frameworks, and industry standards.
Benefits
- Competitive salary and equity options.
- Comprehensive health, dental, and vision insurance.
- Flexible work arrangements.
- Professional development opportunities.
- Fun and inclusive company culture.
How We Use AI in Our Hiring Process
At Kobalt.io, we value transparency and want you to know exactly how we evaluate candidates.
- AI Notetaking: We use an AI-powered meeting assistant in all interviews. This tool records, transcribes, and generates summaries of our conversation.
- Information Sharing: These summaries help us accurately share your qualifications and highlights with hiring managers and key stakeholders who may not be on the call.
- Human-Led Decisions: While our AI tools may provide data points or candidate rankings, humans remain at the helm of our decision-making.
Your potential is assessed by real people, and the final decision on who moves forward is always made by the hiring team.
Program Manager, Cybersecurity in Vancouver employer: Kobalt
At Kobalt.io, we pride ourselves on being an exceptional employer that champions the growth of small businesses through innovative cybersecurity solutions. Our inclusive and dynamic work culture fosters collaboration and professional development, ensuring that our Program Managers not only contribute to meaningful projects but also thrive in their careers. With competitive salaries, flexible work arrangements, and a commitment to employee well-being, Kobalt.io is the ideal place for those looking to make a significant impact in the cybersecurity landscape while enjoying a supportive and engaging workplace.
