At a Glance
- Tasks: Drive enterprise customer growth through renewals, expansion, and AI platform adoption.
- Company: Join Klue, a leader in competitive intelligence with a vibrant office-first culture.
- Benefits: Enjoy hybrid flexibility, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities in a collaborative environment.
- Why this job: Make a real impact by connecting customer goals with innovative AI solutions.
- Qualifications: Experience in commercial customer success and managing renewals with strong leadership skills.
The predicted salary is between 90000 - 110000 $ per year.
Own enterprise customer growth at Klue through renewals, expansion, and AI platform adoption. Work office-first with hybrid flexibility in Vancouver, Toronto, or London. As a Senior Customer Success Manager, Enterprise, you manage relationships from onboarding through renewal and expansion. You connect customer goals with Klue outcomes, lead account teams, and identify risk early. The work centers on competitive intelligence, measurable ROI, stakeholder alignment, and commercial accountability.
Key Responsibilities:
- Own renewals, expansion targets, forecasting, and commercial outcomes
- Drive AI agent activation, integrations, and platform completeness
- Map customer outcomes and document quarterly ROI moments
- Build relationships across champions, executives, and economic buyers
- Lead cross-functional account teams without direct authority
Requirements:
- Commercial customer success experience with direct revenue accountability
- Track record managing renewals and expansion targets
- Ability to coordinate cross-functional teams without direct authority
- Strong discovery, change management, and multi-threading skills
- Technical curiosity and active day-to-day AI tool usage
- Bring enterprise relationship leadership, commercial fluency, and AI curiosity to Klue’s customer success team.
Senior Enterprise Customer Success Manager in Vancouver employer: Klue
At Klue, we foster a dynamic and innovative work environment where the Director of Demand Generation can truly make an impact. With a strong emphasis on ownership, collaboration, and personal growth, employees enjoy comprehensive benefits, flexible work arrangements, and the opportunity to engage in meaningful projects that shape the future of competitive intelligence. Our vibrant office culture encourages creativity and connection, making Klue an exceptional place for those looking to thrive in their careers while contributing to a mission-driven company.
