At a Glance
- Tasks: Design and maintain automated test suites for IVR systems using Cyara Velocity.
- Company: K&K Global Talent Solutions INC., a leading tech firm in Toronto.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a fast-paced environment.
- Why this job: Join a dynamic team and enhance customer experiences through innovative testing.
- Qualifications: Bilingual proficiency and experience in automation testing for CCaaS environments.
The predicted salary is between 59850 - 73150 $ per year.
K&K Global Talent Solutions INC. in Toronto seeks a bilingual IVR automation tester to design, implement, and maintain automated test suites for CCaa S environments using Cyara Velocity.
The role emphasizes end-to-end validation of customer journeys and IVR call flows across platforms.
You will test menus, DTMF, speech, routing, and agent handoffs in Genesys Cloud CX or similar CCaa S; create reusable automation scripts; analyze results, and support SIT/UAT and production validations.
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Senior Bilingual IVR Automation QA in Toronto employer: K&K Global Talent Solutions INC.
K&K Global Talent Solutions INC. is an exceptional employer that fosters a collaborative and innovative work culture, perfect for Senior Java Microservices Engineers looking to make a significant impact. With a focus on employee growth, we offer continuous learning opportunities and the chance to work with cutting-edge technologies in a dynamic environment. Located in a vibrant area, our team enjoys a healthy work-life balance and the unique advantage of being part of a forward-thinking company that values creativity and teamwork.
Contact Details:
K&K Global Talent Solutions INC. Recruitment Team
