Customer Service Representative in Richmond

Customer Service Representative

Bring Your Care, Confidence, and Customer Expertise

If you're someone who enjoys helping others, communicates clearly, and takes pride in delivering a thoughtful, organized customer experience, we'd love to meet you.

What You'll Do

As a Customer Service Representative, you'll be the welcoming face of the shop and a key connection point between customers, technicians, partners, and vendors. Your day-to-day responsibilities will include:

• Building positive, lasting customer relationships in person and over the phone
• Submitting ICBC rental forms and guiding customers through the process
• Scheduling repair appointments and managing shop calendars
• Generating repair orders and ensuring accurate documentation
• Interacting with vendors and coordinating incoming/outgoing materials
• Providing clear repair updates through phone, text, and email
• Managing and posting invoices, parts returns, and related paperwork
• Reconciling repair orders with accuracy and attention to detail

This role is ideal for someone who enjoys a mix of customer interaction, administrative work, and supporting a busy team environment.

What You Bring

• Excellent verbal and written communication skills
• Strong organization, accuracy, and attention to detail
• A friendly, professional approach with strong people skills
• Passion for vehicles and helping customers feel confident in their repair journey
• A valid driver's license
• Solid references that reflect reliability and professionalism

What We Offer

• Competitive wages
• Extended health, dental, and vision coverage
• Paid time off
• RRSP plan
• Supportive, team-focused environment
• Learning & Development Program
• Opportunities to support our community through volunteering
• Corporate discounts
• Regular social events and team gatherings

If you're a service‐driven professional who enjoys helping people and keeping things organized, we'd love to have you on our team.