Enhance the customer care experience at Versapay as a Senior Technical Support Specialist. This role emphasizes ERP integrations and resolving complex issues effectively.
Versapay is expanding its Customer Care team with a Senior Technical Support Specialist. Your primary function will involve delivering expert advice and troubleshooting services to customers utilizing ERP integrations. Working closely with product and engineering teams, you will tackle intricate issues surrounding payment processing and enhance customer satisfaction through your solutions-driven approach.
Key Responsibilities:
- Deliver advanced technical support for ERP systems
- Collaborate effectively with product teams on customer resolutions
- Address payment processing and integration challenges
- Foster communication with customers and internal teams
- Contribute to process documentation and knowledge sharing
Requirements:
- 3+ years of technical support experience in ERP
- Bachelor's degree in Accounting, Finance, or relevant areas
- Strong grounding in accounting principles
- Excellent troubleshooting and customer service skills
- Familiarity with customer support tools like Jira or Intercom
Advance your technical support skills and customer care impact with Versapay.
Senior Technical Support at Versapay in Ottawa employer: Kinvie
At EQ Bank, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As the Vice President of Integration Lead, you will enjoy the benefits of a hybrid work environment, competitive compensation, and opportunities for professional growth within a dynamic team dedicated to transforming the banking landscape. Join us in shaping the future of banking while working alongside passionate professionals who are committed to excellence and accountability.
