Support KWE logistics customers through shipment coordination, clear communication, and accurate records as an Operations Agent within the Operations Department.
This Operations Agent supports customer service and sales activities while connecting internal teams with external customers. You will handle inquiries, assist key accounts, provide shipment updates, and support quotations. The position also involves reporting, filing, billing accuracy, and coordination across import and export activities.
Key Responsibilities:
- Serve as primary contact for customer inquiries, concerns, and complaints
- Support assigned key accounts with focused attention
- Prepare accurate monthly reports for management and customers
- Provide shipment updates and support rates and quotations
- Coordinate shipments and distribute required pre-alert notifications
Requirements:
- Two to four years of relevant experience and/or training
- Related academic training; CITT or CIFFA certification preferred
- Strong written and verbal communication skills
- Proficiency with email, databases, spreadsheets, and business applications
- Ability to interpret procedures and perform required calculations
Bring customer service, shipment coordination, reporting, and communication skills to KWE's daily logistics operations.
Logistics Operations Customer Service Agent in Montréal employer: Kintetsu World Express
At KWE, we pride ourselves on being one of Canada's fastest growing 3PL service providers, offering a vibrant work culture that values hard work and ambition. Our employees enjoy competitive compensation packages, a generous bonus program, and numerous opportunities for career advancement, all within a supportive and inclusive environment. Join us in a dynamic setting where your contributions are recognized and rewarded, and take advantage of flexible work arrangements that promote a healthy work-life balance.
