At a Glance
- Tasks: Be the customer's advocate, resolving complex issues with empathy and creativity.
- Company: Join King Living, an iconic Australian brand redefining premium furniture design.
- Benefits: Competitive salary, generous employee discounts, and a supportive benefits program.
- Other info: Clear career growth opportunities and a collaborative, values-driven culture.
- Why this job: Make a real impact by delivering exceptional customer experiences with innovative AI tools.
- Qualifications: Experience in customer service, strong communication skills, and a problem-solving mindset.
The predicted salary is between 55000 - 65000 $ per year.
Be the customer's advocate — resolving complex issues with empathy, creativity and ownership.
This is not just a customer service role where you follow a script and close a ticket. This is a solutions-focused role where you own warranty and service cases end to end — navigating product issues, repairs and service challenges with a creative mindset and genuine accountability. You will use AI-enabled tools to work smarter, communicate transparently with customers throughout their journey, and deliver resolutions that reflect the premium King Living standard.
What You Will Own
- Warranty Resolution & Case Ownership: Own post-sale warranty and service enquiries from start to finish — troubleshooting concerns with a creative, solutions-focused mindset that balances process with a great customer experience.
- Customer Communication & Coordination: Maintain transparent, timely communication throughout every case — managing expectations, setting service windows and coordinating internally to keep resolutions on track.
- AI-Driven Support: Apply AI tools and automations to improve accuracy, turnaround and customer messaging — identifying opportunities to improve first-contact resolution.
- Escalation & Operational Support: Identify high-risk or complex issues and escape appropriately — maintaining strong product knowledge to advise customers accurately on care, materials and coverage.
- Process & Improvement: Ensure resolutions align with quality standards and contribute to process improvements and knowledge base articles that make the team better over time.
Who You Are
You will likely come from a customer service, warranty or after-sales support role — ideally within furniture, retail or a service-based industry. What matters most is your empathy, your ownership mindset, and your commitment to resolving every case with care and speed.
You are a solutions-focused customer service professional who takes genuine pride in delivering great outcomes for customers.
- Proven background in customer service, preferably in furniture, retail or service-based industries.
- Strong conflict resolution, de-escalation and communication skills.
- Familiarity with CRM platforms — Salesforce Customer 360 experience is an advantage.
- Understanding of warranties, consumer guarantees and product fault assessment.
- Comfortable using digital tools, AI-enabled systems and knowledge bases.
- Problem-solving mindset with a genuine focus on customer satisfaction.
Languages
French is the primary working language for this position. English is required due to interactions with partners, client, tools and teams located outside Quebec.
AI at King Living
King Living is actively embracing AI across the business to remove friction, increase visibility and accelerate decision making. We are looking for people who are curious, open-minded and excited by the opportunity to use AI and emerging technologies to improve efficiency, automate repetitive tasks and create more time for creative thinking and innovation.
Why People Join King Living — And Stay
- An Iconic Australian Brand: Since 1977, King Living has redefined the global premium brand. With showrooms across Australia, New Zealand, the UK, Canada, Singapore, Malaysia, the USA, China and Thailand — you will be supporting customers of a genuinely global premium brand.
- Competitive Compensation: $55,000 - $65,000 CAD per year, depending on experience.
- AI-Forward Environment: King Living actively embraces AI and emerging technologies — you will be equipped with the tools to work smarter and focus more on what matters most: the customer.
- Career Growth: Clear pathways into Senior Customer Service Representative, Team Manager, and specialist enablement or quality roles.
- Benefits: Competitive benefits program, generous employee and family & friends discounts, and an Employee Assistance Program to support your wellbeing.
Our Values
Passion, Integrity, Collaboration and Innovation are the heartbeat of King Living. These values guide everything we do — from the products we design to the culture we create. Our hiring decisions are based not only on experience and skills, but on mindset, attitude and alignment with our values.
King Living is an equal opportunity employer. All applicants will be considered regardless of race, sexuality, religion, colour, gender identity or parental status.
Représentant(e) du service client / Customer Service Representative in Brossard employer: King Living
At King Living, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. As the Showroom Manager in Calgary, you'll enjoy competitive remuneration, generous employee discounts, and clear pathways for career growth within our globally recognized brand. Join a passionate team that values integrity and innovation, and make your mark in a supportive environment where your contributions are celebrated.
