At a Glance
- Tasks: Provide IT support, troubleshoot hardware/software, and ensure user satisfaction.
- Company: Join Kinectrics, a leader in energy and utility services with a supportive culture.
- Benefits: Enjoy competitive salary, health benefits, and career development opportunities.
- Other info: Diverse workplace with excellent growth potential and commitment to innovation.
- Why this job: Make a real impact in the electricity industry while growing your skills.
- Qualifications: High school diploma plus specialized courses; experience in IT support preferred.
The predicted salary is between 75588 - 75588 $ per year.
Kinectrics is a wholly owned subsidiary of BWX Technologies focused on providing life cycle management services in the energy and utility sector. We develop innovative solutions for the global electricity and medical industries, helping empower a sustainable future. Trusted by clients worldwide, our employees provide expertise in engineering, testing, and inspection across a wide range of services.
Kinectrics takes pride in being consistently ranked as one of the best places to work in the energy and utility industry, where purpose and people mean as much as innovation and growth. To keep pace with the expanding energy and utility sector, Kinectrics has grown from a company of 300 to over 1,000 in only the last few years.
Department: Information Technology
Reports to: Manager, Technical Support
Hours per week: 40 (this is a designated shift worker position. Shift Workers may be assigned days, afternoons, nights including rotating shifts and weekend work. Shifts can be 8, 10, 12 hours in duration and overtime including field work may be required)
Number Required: 1
Starting Salary Range: $75,588.57
What We Offer:
At Kinectrics, employees are recognized for their knowledge, experience, and contributions while working in a highly technical and challenging environment. Kinectrics puts you in the driver’s seat of your own career, setting you up alongside industry experts who will help you develop the skills essential to your professional growth in a dynamic, entrepreneurial, and rewarding work culture.
Accountabilities: How You Will Make an Impact:
- Perform day-to-day end user support on-site and remotely.
- Perform routine IT support and administrative duties, which may include but are not limited to:
- Provide moderately complex hardware and software support for local and remote users.
- Installing, testing, troubleshooting, and maintaining software products.
- Installing, testing, troubleshooting, and maintaining hardware products such as desktops, laptops, printers, peripherals, etc.
- Basic Windows systems administration.
- Provide advice and training to users in response to computer related difficulties.
- Respond to customer inquiries, maintain good customer relations, and solve problems.
- Ensure customer satisfaction by following good quality and safety practices in all aspects of the work performed.
- Evaluate end user needs and recommend appropriate equipment and software configurations.
- Maintain, manage, troubleshoot, and upgrade computer systems for performance and related security issues.
- Analyze the efficiency of helpdesk operations, advise on technical improvements.
- Lead discovery workshops to determine support issues, collect business requirements and challenges to align helpdesk technical solutions with business needs.
- Apply innovative technical solutions to eliminate manual processes and simplify workflows.
- Perform all duties in a safe manner in compliance with Kinectrics policies and procedures.
- Perform other duties as required.
What You Need to Succeed:
- Completion of High School plus additional specialized courses related to Computer Science and/or Computer Technology at the community college level.
- 1-3 years related experience or equivalent advanced education in related areas.
- Previous experience in installing, testing, troubleshooting, and maintaining software products such as Microsoft operating systems, Microsoft Office Suites, SAP, etc. and hardware products such as desktops, laptops, printers, and peripherals, etc.
- Previous experience as helpdesk support specialist and practical knowledge of helpdesk operations.
- Demonstrated troubleshooting skills.
- Understanding of programming and scripting concepts.
- Ability to organize and prioritize tasks and projects.
- Knowledge of Office 365 products and administration.
- Good written (technical and non-technical) and verbal communication skills.
- Ability to work independently on a day-to-day basis.
- Ability to exercise discretion and judgment in resolving problems.
- Working proficiency with Microsoft Windows 10 and similar operating systems.
- Excellent analytical skills.
- Attention to detail and commitment to quality.
This role requires the successful candidate to complete the security clearance process. The security clearance process is conducted in accordance with applicable regulatory requirements of the Canadian Security Intelligence Service (CSIS) and the Canadian Nuclear Safety Commission (CNSC) and may take up to 12 months to complete.
Kinectrics welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
IT Technician in Kincardine employer: Kinectrics Inc.
Kinectrics is an exceptional employer, offering a dynamic and supportive work culture that prioritizes employee growth and innovation in the energy and utility sector. Located in Toronto, employees benefit from competitive compensation packages, comprehensive health benefits, and numerous professional development opportunities, all while contributing to meaningful projects that empower a sustainable future. Join a diverse team of experts dedicated to excellence and continuous improvement, where your contributions are valued and recognized.
