At a Glance
- Tasks: Drive customer success and manage support for enterprise clients remotely.
- Company: Join Kinaxis, a leader in enterprise SaaS solutions.
- Benefits: Competitive salary, flexible work environment, and opportunities for growth.
- Other info: Be part of a dedicated team focused on customer satisfaction.
- Why this job: Make a real impact by enhancing customer experiences with your expertise.
- Qualifications: Degree in Business or Engineering and 5-7 years in SaaS support.
The predicted salary is between 90000 - 110000 $ per year.
Drive customer success as a Remote Premier Support Manager at Kinaxis.
You will ensure exceptional operations and support for enterprise clients, fostering deep relationships and engagement.
As a Premier Support Manager with Kinaxis, you will join a dedicated team focused on delivering post-sales support to major companies.
This role requires a strong background in managing enterprise Saa S applications, coordinating critical support activities, and monitoring customer environments.
You will act as the main contact for escalations and operational health, ensuring the highest level of customer satisfaction.
Key
Responsibilities
- Serve as primary contact for critical support escalations
- Lead regular service and support case reviews
- Build strong relationships with customer stakeholders
- Analyze customer environment health and operational trends
- Provide actionable guidance to improve customer experience
Requirements
- Degree in Business, Engineering, or related field
- 5-7 years of experience in enterprise Saa S support
- Proven experience managing strategic enterprise customers
- Strong analytical and communication skills
- Ability to work independently while collaborating
Become a key player in enhancing customer experiences at Kinaxis, leveraging your expertise in support and operational management. #J-18808-Ljbffr
Premier Support Manager – Remote in Winnipeg employer: Kinaxis Inc.
At Kinaxis, we pride ourselves on fostering a vibrant and inclusive work culture that prioritizes employee well-being and professional growth. With flexible work options, comprehensive wellness programs, and a commitment to social responsibility, our Ottawa-based team is dedicated to innovation in supply chain management while ensuring that every employee feels valued and empowered to make a meaningful impact. Join us and be part of a dynamic organization that not only leads the industry but also invests in your future.
