Coordinate customer orders and deliveries while using strong communication and organization skills in a customer service representative position. Support efficient service levels across operations.
This Customer Service Representative connects customers with sales, planning, production, logistics, and Finance teams. The work covers order entry, priority-based processing, carrier scheduling, and transportation appointments. It also includes customer follow-up, issue management, and service performance monitoring.
Key Responsibilities:
- Enter customer orders and process operational priorities
- Schedule deliveries with carriers and manage transportation appointments
- Handle phone calls, emails, complaints, and order follow-up
- Communicate with Costco, Loblaw, Walmart, and other key customers
- Monitor OTIF performance and identify workflow improvements
Requirements:
- Excellent spoken and written communication skills
- Strong customer service orientation and problem-solving ability
- Autonomy, attention to detail, and organizational skills
- Microsoft Office proficiency; JDE knowledge is an asset
- French and English bilingualism, plus administration diploma or equivalent experience
Apply communication, order coordination, problem-solving, and bilingual customer service skills to support reliable operational performance.
Customer Service Order Coordinator in Montréal employer: KIK Consumer Products
LAVO, une division de KIK Household Products, se distingue comme un employeur exceptionnel grâce à son engagement envers le bien-être de ses employés et à sa culture de travail dynamique. Avec des salaires compétitifs, un régime d'assurance complet et des opportunités de développement professionnel, LAVO favorise un environnement où le travail d'équipe est valorisé et où chaque membre peut contribuer à l'amélioration continue. Située à Montréal-Est et Laval, l'entreprise offre également des avantages uniques tels qu'un accès facile en transport en commun et des produits à rabais pour ses employés.
