Kids Help Phone (KHP) is Canada’s national 24/7, free, confidential and multilingual e-mental health service for youth. We seek a Workforce Manager to lead a team of Workforce Analysts in planning and staffing counsellors and texting supervisors to handle calls, chats and texts from service users.
Reporting to the Director, Service Operations Support & Optimization, you will drive staffing strategies, forecasting, scheduling, and workforce analytics to ensure reliable access to care across
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Remote Workforce Manager – Clinical Service Ops in Québec employer: Kids Help Phone
Kids Help Phone Foundation is an exceptional employer dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong focus on employee growth, KHP offers opportunities for professional development and collaboration across teams, all while contributing to a meaningful mission that impacts the mental health of youth across Canada. The hybrid work model allows for flexibility, ensuring a healthy work-life balance, making it an ideal place for those passionate about making a difference.
