Manager/Senior Manager – Managed Services in Winnipeg

End-to-end IAM solutions for a secure, connected world. Protect your business, empower your people. Join our team of doers, experts, and problem solvers. At KeyData Cyber, we believe in building a team of doers, experts, and problem solvers who are driven to make an impact. Our team's combined expertise spans across a wide array of fields. This diverse skillset allows us to approach challenges with a unique and comprehensive perspective, delivering tailored solutions that make a difference for our clients.

We offer more than just competitive pay and comprehensive benefits—we provide a platform for growth and development. At KeyData Cyber, you'll find opportunities for continuous learning, with a focus on both soft skills and technical capabilities. Our flexible working models, including remote and hybrid options, support your work-life balance, while allowing you to expand your professional network and tackle new challenges. Our culture fosters collaboration, innovation, and inclusivity, ensuring that every team member feels valued and empowered to contribute. As part of our commitment to success, we encourage open communication and teamwork across all areas of the business.

We are currently looking for a Manager/Senior Manager – Managed Services to join KeyData Cyber's Managed Services team! Are you an experienced leader in managed services, ready to drive excellence across enterprise IT operations? We’re seeking a results-oriented professional to oversee the delivery and support of our managed services, ensuring seamless performance, client satisfaction, and adherence to best practices. In this role, you'll manage a team, coordinate with partners, and develop strategies to deliver complex solutions across diverse client environments.

Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating for our customers’ issues. This role requires working in a shift pattern or non-standard hours, which may include weekends. Additionally, availability for after-hours support is needed during major incidents, planned maintenance windows, or deployments.

Location: Canada

Employment Type: Full-Time, Remote, with travel as required.

RESPONSIBILITIES:

• Support the operations and delivery of all managed services offerings, ensuring alignment with enterprise IT best practices.
• Plan and manage the delivery of managed services within a large-scale enterprise IT infrastructure environment.
• Direct internal resources, coordinate with partners, and oversee application support, maintaining a focus on quality, timeliness, efficiency, and compliance.
• Support contract negotiations, pricing discussions, and manage client accounts to secure favorable terms.
• Foster client relationships to drive customer success and identify potential new business opportunities.
• Lead an operations team in the implementation of complex solutions across various client environments, managing projects from inception to completion.
• Supervise teams responsible for the operation, support, and monitoring of client environments, ensuring optimal service.
• Develop and enforce policies and operating procedures that support robust service delivery.
• Ensure efficient, effective, and round-the-clock support is available to all users (24x7x365).
• Serve as a primary Client Relationship Manager/Account Manager, maintaining high client satisfaction and proactive communication.
• Cultivate strong, collaborative relationships with technology partners to ensure seamless and efficient client support.

REQUIRED QUALIFICATIONS:

• BA/BS degree required, ideally in Computer Science, Mathematics, Engineering, or another technical discipline.
• 5–10+ years in management within a technical service organization.
• Proven experience implementing Privileged Access Management (PAM), Identity and Access Management (IAM), or other security solutions in client environments.
• CISSP or similar security certifications (preferred).
• Skilled in developing technical strategies, architectures, and roadmaps for secure environments.
• Deep understanding of network security and protocols.
• Proficient in Unix/Linux/Windows administration.
• Strong troubleshooting skills with a solid technical aptitude for enterprise IT best practices.
• Dedicated to exceeding client expectations, with a proactive client-focused approach.
• Excellent interpersonal, written, and verbal communication skills; able to convey complex technical information to diverse audiences.
• Proficient in creating detailed documents and reports.
• Skilled at building strong relationships and engaging effectively across all organizational levels.
• Meet with clients to ensure seamless service delivery and explore additional service opportunities.
• Willingness to travel up to 15% of the time.

At KeyData Cyber, we put people first, valuing learning, growth, and work-life balance. We offer extensive opportunities to advance your career through leading digital identity projects across North America. Our culture is built on respect, inclusion, and equal opportunity for everyone.