Elevate customer satisfaction as the Customer Service Manager at Key Equipment Services. Lead a dedicated team to enhance customer experiences and drive service excellence in the hospitality sector.
In this role, you'll oversee a passionate customer service team, using your leadership skills to mentor and motivate. Key Equipment Services, a major player in food service equipment, seeks a natural leader with 4-5 years of management experience. Your focus will be on fostering a customer-first culture and addressing complex issues that enhance loyalty.
Key Responsibilities:
- Build a customer-first culture across the team
- Lead and develop a high-performing service team
- Ensure efficient customer service processes
- Address customer concerns and escalations personally
- Monitor key service metrics and performance targets
Requirements:
- 4-5 years of management experience in hospitality
- Proven ability to motivate and develop individuals
- Strong communication and relationship-building skills
- Excellent problem-solving and decision-making skills
- Willingness for occasional travel
Become a pivotal force in delivering exceptional service experiences at Key Equipment Services.
Customer Service Leader at Key Equipment in Burnaby employer: Key Food Equipment Services LTD.
At Key Equipment Services, we pride ourselves on being a leading employer in Western Canada, offering a dynamic work environment where your contributions truly matter. With a strong focus on employee growth through comprehensive training and development opportunities, our collaborative culture fosters teamwork and innovation. Join us to enjoy competitive benefits, including health coverage and retirement savings, while making a meaningful impact in the food service industry.
Contact Details:
Key Food Equipment Services LTD. Recruitment Team
