Staff Site Reliability Engineer in Toronto

KEV builds mission-critical financial software for K12 schools across North America. Our platform provides real-time visibility and control over how funds are collected and managed, replacing fragmented workflows with secure, modern systems that schools rely on every day. Trusted by more than 27,000 K12 schools managing over $8B annually, KEV delivers mission-critical software for payments, accounting, and reporting, where reliability and security matter. Headquartered in Toronto with teams across North America, we are scaling quickly and investing deeply in cloud-native, data-driven technology.

We are hiring a Staff Site Reliability Engineer to raise the bar on how reliably KEV's platforms run in production, from the SLOs and error budgets that define what "reliable" means for each service to the incident practice that keeps issues from repeating. This role requires deep hands-on SRE experience and the judgment to assess where reliability is at risk, shape a strategy for closing the gap, and break that strategy into work a team can execute. You will partner closely with KEV's DevOps Engineering team and product engineering teams to embed reliability into how services are built and operated, and coach and mentor other engineers on reliability practices.

How You Will Contribute

• Reliability Strategy & SLOs: Assess the current state of reliability across KEV's platforms, define and evolve the SLOs, SLIs, and error budgets that make "reliable" a measurable target rather than a feeling, and build a strategy for closing the gaps you find.
• Incident Management & Postmortem Practice: Own how KEV responds to production incidents, driving blameless postmortems that get to root cause rather than surface symptoms.
• Observability & Monitoring Platform: Design and evolve the monitoring, alerting, logging, and tracing platform that gives engineering teams real visibility into system health.
• Automation & Toil Reduction: Identify repetitive, manual operational work and replace it with automation and tooling that's maintainable, testable, and treated as production code.
• Capacity & Performance Engineering: Lead capacity planning and performance analysis so that KEV's platforms scale ahead of demand rather than in reaction to it.
• AI-Assisted Reliability Operations: Evaluate and apply AI tooling where it can meaningfully improve reliability and operational workflows.
• Coaching & Reliability Mentorship: Coach and mentor other engineers on reliability practices, raising the operational maturity of the broader engineering organization over time.
• Cross-Functional Partnership: Partner closely with KEV's DevOps Engineering team and product engineering teams to embed reliability into how services are designed, built, and operated.

Who You Are

• 10+ years of hands-on experience in Site Reliability Engineering, Platform Engineering, or a similar infrastructure/operations role.
• Familiarity working with Microsoft Azure and .NET, including legacy .NET Framework applications and IIS.
• Demonstrated experience defining and operating SLOs, SLIs, and error budgets.
• Experience owning incident management processes and driving blameless postmortems.
• Hands-on experience designing and building observability platforms.
• Strong automation skills, with experience building tools and scripts.
• Experience with capacity planning and performance engineering.
• Experience evaluating and applying AI tooling to improve reliability.
• Demonstrated ability to coach and mentor engineers on reliability practices.
• Strong ability to surface trade-offs and communicate them clearly.

What We Offer

• Competitive compensation.
• Meaningful benefits.
• Retirement Savings Support.
• Professional development.
• Hybrid model – 3 days in the office.
• Flexible PTO.
• Office perks.

Why You'll Love Working at KEV

• Make a real difference every day.
• The KEV Way – a culture that challenges you to do your best work.
• Grow with us – real opportunities to learn and develop.
• Work alongside excellence – a supportive and inspiring team.
• Celebrate Community and Culture.

KEV Group is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with your recruiter. KEV Group is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.