Join Elation Health as a Remote Support Engineer, enhancing patient experiences through AI-driven solutions and customer insights. Use your engineering skills to solve complex cases and shape product quality.
As a Support Engineer, you will bridge the gap between customers and product functions. This role requires 1-5+ years in Engineering or data analytics, with a strong focus on AI automation. You will work closely with Product and Engineering teams, synthesizing case information, and mentoring peers on AI applications and workflows.
Key Responsibilities:
- Synthesize customer insights through weekly and monthly reports
- Manage escalated customer cases with critical judgment
- Configure and own AI quality for efficient case resolution
- Automate workflows and internal tools for team efficiency
- Mentor team members on technical skills like SQL or scripting
Requirements:
- 1-5+ years experience in Engineering, AI, or data analytics
- Proficient in Python, SQL, or JavaScript
- Solid customer-facing communication skills
- Demonstrated ability to construct and ship projects
- Strong pattern recognition and problem-solving abilities
Empower clients and transform case management with your technical insight and creativity.
Remote Support Engineer at Elation Health in Toronto employer: Kenyan Edu
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