At a Glance
- Tasks: Lead a team to drive sales and enhance customer experience in a fast-paced retail environment.
- Company: Join J.D. Irving, Limited, a dynamic team with a strong commitment to integrity and results.
- Benefits: Enjoy wellness programs, employee discounts, medical benefits, and growth opportunities.
- Other info: Opportunities for career advancement and a culture that values inclusivity and development.
- Why this job: Make an impact by fostering a high-performing team and delivering exceptional customer service.
- Qualifications: Retail leadership experience and a passion for customer service are essential.
The predicted salary is between 47250 - 57750 $ per year.
Department Managers play a key leadership role in driving sales performance and operational excellence within their assigned area. They are responsible for leading a team of associates, executing strategic merchandising plans, managing inventory, and ensuring an exceptional customer experience. This role combines hands-on retail expertise with people leadership to foster a high-performing, customer-focused environment. Department Managers are also responsible for maximizing profitability and protecting company assets through inventory control, loss prevention, operational efficiency, and ensuring compliance with company policies and procedures.
Responsibilities
- Lead the department by setting the example in safety, customer service, and visual merchandising standards.
- Drive sales by actively engaging with customers, analyzing performance metrics, and implementing action plans to meet targets.
- Communicate priorities clearly to associates and ensure they have the tools, training, and support needed to succeed.
- Coach and develop team members through regular feedback, performance conversations, and identifying growth opportunities.
- Resolve associate and customer concerns professionally, promoting a respectful and inclusive store culture.
- Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.
Qualifications
- Proven ability to lead and motivate a team in a fast-paced retail setting.
- Strong organizational and problem-solving skills with the ability to manage shifting priorities.
- Demonstrates a passion for customer service and a commitment to achieving sales goals.
- Previous experience in retail sales and team supervision is preferred.
- Product knowledge within the department is considered an asset.
- Ability to lift up to 55 lbs and stand for extended periods.
- CSA-approved steel-toed footwear is required while on shift.
What We Offer
- Wellness Program
- Employee and Family Assistance Plan
- Employee Discounts
- Medical, Dental, Vision, RRSP Matching, and PTO benefits
- Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization
About Us
Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in the USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
We appreciate your interest in our company; however, only those candidates selected for an interview will be contacted.
About The Team
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation.
Dept Mgr Fleet/Shipping in Dartmouth employer: Kent Building Supplies
Kent Building Supplies is an exceptional employer that prioritizes operational excellence and a customer-centric culture, making it an ideal workplace for experienced retail managers. With a strong focus on employee development and safety, Kent offers a supportive environment where you can thrive and make a meaningful impact in the community. Located in Atlantic Canada, this role provides unique opportunities for growth and leadership within a well-respected company dedicated to enhancing the customer experience.
