Randstad Canada is seeking an experienced Genesys Application Support Specialist to join the Contact Center Technology & Operations team on-site in Vancouver for a 12-month contract. You will lead AMS operations, manage incidents, and design complex call routing and digital engagement workflows.
As the SME for Genesys Cloud voice, IVR, chat, and digital channels, you will mentor staff, drive continuous improvement, and provide secondary oversight for Verint and NICE platforms to optimize
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Genesys Cloud AMS Lead - Voice, IVR & WFO in Vancouver employer: Kelly
As a leading Consumer Health organization, we pride ourselves on fostering a dynamic work environment that encourages creativity and collaboration. Our commitment to employee growth is evident through ongoing professional development opportunities and a supportive culture that values diverse perspectives. Located in a vibrant community, we offer competitive benefits and the chance to make a meaningful impact on brand reputation management during this exciting contract role.
