At a Glance
- Tasks: Support clients with print solutions and troubleshoot technical issues in a dynamic environment.
- Company: Join a supportive team at a leading tech services provider.
- Benefits: Enjoy competitive salary, health benefits, profit-sharing, and on-the-job training.
- Other info: Great career growth opportunities in a friendly and collaborative workplace.
- Why this job: Make an impact by solving real-world tech challenges and enhancing client experiences.
- Qualifications: Experience in IT support, print management, and Windows environments is preferred.
The predicted salary is between 60000 - 80000 $ per year.
We are currently looking for a hands‐on Print Services Technician to join our Richmond Hill team. This is a dynamic position where you will support both external clients and internal teams. The ideal candidate brings strong troubleshooting skills, experience with print support, networking and document solutions, and a solid foundation in a Windows environment.
Details
- Type of employment: Full‐Time (100% on site)
- Schedule: Monday‐Friday | 8:30 AM – 5:30 PM
- Salary Range: $60,000 – $80,000 annually
Qualifications
- Associate's Degree in Computer Science or a related field (preferred)
- 2–4+ years of hands‐on IT support experience, including Level 1 and Level 2 troubleshooting in a professional environment
- 2+ years of Experience supporting print management and document management solutions is highly desirable
- 2+ years of experience working with Windows Server operating systems, including user administration and system troubleshooting
- CompTIA A+ certification (required)
- Network+ certification (preferred/asset)
- MCSE or other Microsoft certifications (strong asset)
- Solid understanding of document management principles and workflow best practices
- Ability to learn quickly, work independently, and operate effectively with minimal formal training
Key Responsibilities
- Participating in After Hours Emergency & Scheduled Support – limited
- Deliver technical assistance to clients through phone, email, and remote support tools
- Provide Tier 1 and Tier 2 support for deployed print, scanning, and content management solutions
- Support and maintain customer environments, including: Networked and remote printing solutions, Secure print management platforms (e.g., PaperCut, UniFlow, FollowMe), Cloud‐based fax systems and Document and content management applications
- Investigate, reproduce, and resolve technical issues by identifying root causes
- Troubleshoot and maintain laser printers, multi‐function devices, copier drivers, and scanning configurations
- Provide support for scanning middleware platforms such as Upland AccuRoute and Nuance
- Work within Microsoft environments, including Windows 7, Windows 11, and Windows Server
- Set up and configure HP laptops, desktops, peripherals, cameras, and other workstation equipment
- Administer Active Directory, Group Policy settings, and manage SQL permissions/connectivity
- Support and maintain virtualized systems where applicable
- Accurately document troubleshooting steps and resolutions to enhance the internal knowledge base
- Escalate high‐priority or complex technical issues to the Technical Support Manager as needed
- Participate in occasional after‐hours emergency or scheduled support coverage
What We Offer
- Competitive salary range
- Health and dental benefits
- Profit‐sharing program and Annual bonus structure
- Supportive and friendly team environment
- On‐the‐job training and knowledge transfer
Interested? Click on the "Apply" button today! Your resume will be confidently forwarded to a Kelly consultant, and you will be contacted. We will not share your personal information with our clients without your prior permission.
Printer Technician in Richmond Hill employer: Kelly
As a leading Consumer Health organization, we pride ourselves on fostering a dynamic work environment that encourages creativity and collaboration. Our commitment to employee growth is evident through ongoing professional development opportunities and a supportive culture that values diverse perspectives. Located in a vibrant community, we offer competitive benefits and the chance to make a meaningful impact on brand reputation management during this exciting contract role.
