Use customer communication and problem-solving skills as a Client Account Specialist handling collections for Kelly Services' client. This permanent, full-time role focuses on measurable targets.
The Client Account Specialist (Collections) contacts customers about overdue accounts and discusses payment options. You will build relationships, research customer information, maintain account histories, and follow recovery procedures. The role suits a goal-oriented professional with customer service, sales, client support, or call centre experience.
Key Responsibilities:
- Contact customers regarding overdue accounts and payment options
- Follow up on balances and pursue successful recovery
- Research information and perform basic skip tracing
- Maintain accurate notes in the collections system
- Review accounts and prepare further-action documentation
Requirements:
- Minimum two years' relevant customer-facing experience
- High school diploma required
- Strong verbal and written communication skills
- Computer and Microsoft Office proficiency
- Ability to learn new software and systems
Apply customer communication, account research, and recovery skills while pursuing individual and team collection targets.
Client Account Collections Specialist in Mississauga employer: Kelly Services
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