Service Manager

Join the ride!

Location: Ottawa, ON

Classification: Full Time, Immediate Hire

417 Nissan is proud to be a part of the AutoCanada dealership network. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus:

• You will play a crucial role in overseeing and managing the performance of service advisors, technicians, and other staff in the service department.
• Ensure that staff are well-trained, motivated, and working together effectively to provide exceptional customer service and efficient repair and maintenance services.
• Accountable for the Service Department's annual financial performance goals.

What drives your day-to-day?

• Oversee team members performing vehicle inspections, preparing reports and when required, carries out these job duties.
• Effectively organizes and manages team members, including technicians and advisors, to ensure team objectives and service goals are achieved.
• Own creating an exceptional customer service experience by maintaining customer relationships and ensuring repeat customers by delivering quality service, recommending additional products and services and addressing any customer concerns or complaints quickly and professionally.
• Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency.
• Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service.
• Monitor department operations and client concerns to define patterns and work to improve efficiency.
• Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
• Control department budgets and other expenses.
• Demonstrate and champion a healthy and safe work environment.

What are the must-haves…

• Completed a related post-secondary program and or training courses would be valuable.
• 5 years of experience in an automotive dealership Service Department.
• 3-5 years of management experience.
• A provincially recognized Journeyman Automotive Mechanic Certificate would be an asset but is not required.
• Working knowledge of industry standards and practices, including product details and company services offered.
• Experience with service applications with ADP / CDK including dispatch also considered an asset.
• A valid driver's license and a safe driving history.
• Ability to train, coach, direct and encourage technicians, advisors and shop foreman.
• Excellent communication and organizational skills.

The Perks:

• Competitive Compensation and Benefits Package.
• Employee Vehicle Purchase & Service Plans.
• Employee and Family Assistance Programs.
• Company-wide appreciation events and contests throughout the calendar year.
• Professional development and the opportunity to grow your career.

We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Compensation: The expected range of compensation for this position is $75,000 - $125,000 annual compensation. The actual compensation offered will be based on a variety of factors, including job-related knowledge, education, skills and experience. This position will also be eligible to participate in the Company's annual cash bonus program, subject to the terms and conditions of the applicable plan documents.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.