At a Glance
- Tasks: Manage customer orders and communications while solving problems and ensuring satisfaction.
- Company: Dynamic company in Brampton, ON, focused on sales operations and customer service.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and customer satisfaction.
- Why this job: Join a team where your communication skills can shine and make a difference.
- Qualifications: High School Diploma, customer service experience, and strong problem-solving skills.
The predicted salary is between 39600 - 48400 $ per year.
Order management and customer communication define this Customer Service Representative role in Brampton, ON, supporting sales operations across assigned territories.
This Customer Service Representative supports sales operations and order management for internal and external customers.
The position handles purchase order changes, pricing variances, shipping status, availability, and follow-up.
It also supports wholesale orders, returns, exchanges, warranty claims, and territory reporting while maintaining customer expectations.
Key Responsibilities
- Respond to inbound phone and email customer communications
- Manage daily orders for assigned territories
- Communicate pricing, shipping, availability, and purchase order changes
- Process wholesale orders, returns, exchanges, and warranty claims
- Resolve customer problems and proactively offer solutions
Requirements
- High School Diploma or GED required
- Minimum one year customer service experience preferred
- Advanced verbal and written communication skills
- Strong problem-solving, accuracy, and attention to detail
- Proficient computer skills and Microsoft Office Suite comfort
Support KEEN customers through accurate order management, responsive communication, problem-solving, and dependable sales operations coordination.
Customer Service Order Management Representative in Brampton employer: keenfootwear
keenfootwear offers a dynamic work environment where employees can thrive in customer service roles, focusing on sales operations and order management. The company emphasizes strong communication skills and problem-solving abilities, providing opportunities for professional growth and development. Employees benefit from a supportive team atmosphere and the chance to engage with customers directly, ensuring a positive experience.
