IT Analyst in Montréal

Reporting to the Business Solutions and Development Coordinator, the incumbent is responsible for planning, developing, executing, and documenting quality assurance activities related to the School Board's business applications, integrations, and ServiceNow platform. The incumbent will work closely with development and operational teams to ensure the quality, reliability, security, and performance of software solutions.

• Perform functional, integration, regression, user acceptance, and security testing on applications and systems.
• Develop, execute, and maintain automated test scripts and testing frameworks.
• Test and validate ServiceNow modules, workflows, forms, catalog items, and integrations.
• Design and document test plans, test cases, testing procedures, and test results.
• Identify, document, track, and assist in resolving software defects and production issues.
• Validate APIs, web services, system integrations, and data exchanges between applications.
• Participate in application deployments, upgrades, proofs of concept, and release validation activities.
• Ensure compliance with quality assurance standards, security requirements, and best practices.
• Collaborate with business users, analysts, developers, and vendors to validate business and technical requirements.
• Assist in troubleshooting production incidents and conducting root-cause analysis.
• Support documentation, knowledge transfer, and continuous improvement initiatives.
• Perform other related tasks.

QUALIFICATIONS:

• Hold an undergraduate degree in Computer Science, Software Engineering, Information Technology, or a field relevant to the position.
• Three (3) years of relevant experience in software quality assurance, testing, or application development.
• The Board may, at its discretion, waive any or all of the afore-mentioned qualifications if it finds a suitable candidate who is a beneficiary of the James Bay and Northern Québec Agreement (JBNQA) and who accepts, as a condition of employment, to follow a training plan determined by the Board.

REQUIREMENTS:

• Experience with ServiceNow, including testing workflows, forms, catalog items, and integrations.
• Experience with automated testing tools and frameworks.
• Experience with Python and C# programming languages.
• Experience testing web applications, APIs, and client-server applications.
• Knowledge of software development lifecycle (SDLC) and Agile methodologies.
• Knowledge of security testing principles and vulnerability assessment practices.
• Knowledge of HTML5, CSS, JavaScript, and web technologies.
• Knowledge of REST, SOAP, JSON, and web services.
• Knowledge of SQL Server and SQL language.
• Knowledge of Azure DevOps, Git, or similar source control and testing platforms.
• Strong analytical, troubleshooting, documentation, and communication skills.
• Knowledge of Office 365.

CLASSIFICATION / SALARY / BENEFITS:

In accordance with the SPPENOM collective agreement for professionals. This position belongs to job category 2120: From $55,812 to $95,643 annually depending on qualification and experience. You may be eligible for benefits such as:

• 20 days paid vacation.
• 2-week paid holiday period.
• Employee and Family Assistance Program.
• Career development opportunities.
• Hybrid work schedule.
• Summer schedule.
• Northern allowance ranging from $12,178 to $25,326.
• Food transportation allocation.
• Paid relocation benefits.
• Attraction and retention bonus ranging from $3,000 to $12,000.
• Up to three (3) round trips to and from Nunavik.

Only the candidates under consideration will be contacted. Nakurmiik!