Vice President, Client Service in Toronto

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

Kantar, the world’s leading marketing data and analytics company, understands more about how people think, feel, shop, share, vote, and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 25,000 people, based in more than 100 countries, help the world’s leading organisations succeed and grow.

Kantar Canada is a Division of Kantar North America. We have many of Canada’s top companies across different sectors in our client portfolio, along with local servicing of key large global clients. We leverage Kantar’s world leading IP (BrandZ, Link, Blueprint for Brand Growth) and tech solutions (Kantar Marketplace) to deliver end-to-end insights to our clients. Our solutions cover Brand Equity, Creative Testing, Media Measurement, Innovation, Customer Experience, and Qualitative research. Our solutions are supported with cutting-edge tech solutions and an AI development partnership with Microsoft. We are located in a modern and dynamic work environment in the Waterfront Innovation Centre at 155 Queen’s Quay E. Toronto.

This position reports to the President, Kantar Canada and will be part of our Division’s Leadership Team, along with our Client Partners, Head of Client Service, Sales Team, and Marketing.

Key Responsibilities

• Leading a matrixed team (reporting to Client Service & Global Research Group) to deliver best in class insights to one of our major clients. This will include leading report generation, presenting results, regular engagement with client stakeholders, and bringing insights from different initiatives and throughout Kantar together to drive growth.
• Collaborating closely with the Client Partner to drive client satisfaction and account retention/growth for Kantar.
• Launching and delivering a cutting-edge Brand Intelligence program, recently awarded to Kantar, which includes solutions and talent from different parts of our organization.

What We’re Looking For

• 15+ years’ experience in related industries such as Consulting, Market Research, Marketing, Media/Creative Agencies, Consumer Packaged Goods, Technology, Healthcare, Retail, and Financial Services.
• Demonstrated success in developing and growing deep and lasting client relationships; client-side experience an asset.
• Strong presence and ability to engage at senior most levels of client organization (e.g., Marketing, Research, C‑Suite).
• Proven track record successfully meeting/exceeding business/revenue targets and driving impact.
• Strong consultative, analytical, problem solving and critical thinking skills.
• Highly effective team leader, inspiring and developing others.
• Proficient at driving innovation internally and at the client level.
• Experience with contractual management.
• Builds strong internal networks and effectively manages through influence.
• Superior communication, influencing and negotiation skills.
• Highly motivated, self-starter, driver of change and transformation.
• Bachelor’s degree (minimum).

Kantar Canada Benefits

We provide a comprehensive benefits package, including:

• Extended health, dental, vision care, disability, life insurance.
• Wellness account.
• EAP (employee assistance program).
• Retirement plan (RRSP/DPSP) with employer match.
• Flex Time Off program.

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society.