Vice President, Client Service

Kantar, the world’s leading marketing data and analytics company, understands more about how people think, feel, shop, share, vote, and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 25,000 people, based in more than 100 countries, help the world’s leading organisations succeed and grow. We provide insight and inspiration to help our clients, our people, and society to create and flourish in an extraordinary world. Kantar Canada is a Division of Kantar North America, serving many of Canada’s top companies across different sectors along with local servicing of key large global clients.

We leverage Kantar’s world-leading IP (BrandZ, Link, Blueprint for Brand Growth) and tech solutions (Kantar Marketplace) to deliver end-to-end insights to our clients. Our solutions cover Brand Equity, Creative Testing, Media Measurement, Innovation, Customer Experience, and Qualitative research, supported by cutting-edge tech solutions and an AI development partnership with Microsoft. We are located in a modern and dynamic work environment in the Waterfront Innovation Centre at 155 Queen’s Quay E, Toronto.

This position reports to the President, Kantar Canada and will be part of our Division’s Leadership Team, along with our Client Partners, Head of Client Service, Sales Team, and Marketing.

Key Responsibilities

The role drives evolving business and client growth, with key responsibilities including:

• Leading a matrixed team (reporting to Client Service & Global Research Group) to deliver best-in-class insights to one of our major clients, including report generation, presenting results, and regular engagement with client stakeholders.
• Collaborating closely with the Client Partner to drive client satisfaction and account retention/growth for Kantar.
• Launching and delivering a cutting-edge Brand Intelligence program, recently awarded to Kantar, which includes solutions and talent from different parts of our organization.

What We're Looking For

• 15+ years’ experience in related industries such as Consulting, Market Research, Marketing, Media/Creative Agencies, Consumer Packaged Goods, Technology, Healthcare, Retail, and Financial Services.
• Demonstrated success in developing and growing deep and lasting client relationships; client-side experience is an asset.
• Strong presence and ability to engage at senior levels of client organizations (e.g., Marketing, Research, C-Suite).
• Proven track record of successfully meeting/exceeding business/revenue targets and driving impact.
• Strong consultative, analytical, problem-solving, and critical thinking skills.
• Highly effective team leader, inspiring and developing others.
• Proficient at driving innovation internally and at the client level.
• Experience with contractual management.
• Builds strong internal networks and effectively manages through influence.
• Superior communication, influencing, and negotiation skills.
• Highly motivated, self-starter, driver of change and transformation.

We provide a comprehensive benefits package, including:

• Extended health, dental, vision care, disability, life insurance.
• Wellness account.
• EAP (employee assistance program).
• Retirement plan (RRSP/DPSP) with employer match.
• Flex Time Off program.

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. We are dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers, and communities. We encourage applications from all backgrounds and sections of society.

The base salary range for this role in Toronto is CAD $165,000- CAD $185,000. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education, and/or certifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family/marital status, gender identity/expression, sex, sexual orientation, or any other legally protected characteristics.