Janitorial Site Manager

Job Description

• Position Title: Site Manager (Everclean Facility Services)
• Department: Operations
• Report to: Operations Manager
• Manage: Site Supervisors, Lead Hands, Site Service Team

Portfolio Focus

• Supervising Daily Operations
• Ensuring Health and Safety
• Meeting/Exceeding Quality and Service Standards
• Client Relationship Management

Key Responsibilities

• Operational Supervision (40% Time Spent)
• Supervise all daily operations and monitor site performance
• Ensure the service team meets quality standards based on the scope of work using provided Q/A applications, and regular walkthroughs
• Maintain adequate staffing levels
• Train team members according to standard operating procedures
• Ensure completion of daily cleaning and washroom logs
• Perform supply orders and submit equipment repair/maintenance requests as required
• Attend site-related operations, client, or company meetings
• Client Relationship Building and Management (25% Time Spent)
• Liaise with Property Management and key stakeholders on operation requirements, changes, and updates.
• Ensure the site schedule is completed and communicated to the client and team
• Maintain high-quality client relationships through regular communication and visits.
• Health and Safety Compliance (20% Time Spent)
• Ensure the cleaning team completes regulatory training such as WHMIS, Bloodborne Pathogens, etc.
• Ensure full compliance with WCB regulations related to health and safety
• Perform site supply audits and verify the correct delivery of all site supplies. Ensure correct storage and labelling of all products.
• Strategic Planning and Reporting (15% Time Spent)
• Check the monthly service hours balance and develop a staffing plan accordingly
• Note and complete additional work requests outside the scope of work through work ticketing system
• Provide reports on site performance and make recommendations for improvement

Ad Hoc Responsibilities

• Perform other duties as assigned by the Operations Manager, Key Stakeholders, or Senior Leadership Team.

Knowledge, Skills and Abilities

• Proven experience managing janitorial or custodial teams in a commercial or industry setting.
• In-depth knowledge of health and safety regulations
• Strong leadership skills with the ability to manage, motivate, and develop a diverse team of service staff
• Excellent communication and interpersonal skills
• Strong ability to oversee daily operations, ensuring quality and efficiency of service deliverables
• Exceptional problem-solving abilities with proactive approach to addressing and resolving operational issues
• Ability to prioritize tasks and manage time effectively, especially in a fast-paced environment
• Experience in managing supplies and inventory, including ordering, auditing, and maintaining equipment
• Skilled in training staff according to established standard operating procedures and ensuring continuous development
• Comfortable using basic computer software (MS Office) for scheduling, reporting, and communication purposes #ECHP