At a Glance
- Tasks: Be the go-to person for customers, ensuring their vehicles get top-notch service.
- Company: Join a family-owned automotive group that values continuous improvement and employee growth.
- Benefits: Enjoy competitive pay, health coverage, pension plans, and discounts on vehicle services.
- Other info: Dynamic workplace with opportunities for professional development and appreciation events.
- Why this job: Accelerate your career in a fast-paced environment where your ideas truly matter.
- Qualifications: Experience in automotive or customer service roles; strong communication skills are a must.
The predicted salary is between 48000 - 80000 $ per year.
Brand Statement
Rev Up Your Career at Sunridge Auto in Calgary, Alberta!
Join a team where progress isn't just a goal, it's the culture we live and breathe.
As part of a family-owned and operated automotive group, Sunridge Autoembraces Kaizen —'continuous improvement'— as the driving force behind how we operate.
We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.
At Sunridge Auto, you'll step into a fast‐paced, forward‐thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence.
If you're passionate, driven, and ready to accelerate your career, this is the place for you.
Start your engine - your next great opportunity begins here!
As part of the Kaizen Automotive Group, Sunridge Autois proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued.
Full‐Time employees enjoy a robust benefits package, including
- Competitive Compensation
- Dental & Extended Health Coverage
- Company Pension
- Paid Time Off
- Life & Disability Insurance
- Employee & Family Assistance Programs
- Vehicle Purchase & Service Discounts
- Paid Professional Development
- Company‐Wide Appreciation Events
• And SO MUCH MORE!
- Overview
- Position Summary
The Service Advisor is the primary liaison between customers and the dealership's Service Department.
This roleis responsible forunderstanding customer concerns, accurately documenting service needs, and coordinating with technicians to ensuretimely, high-qualityrepairs aligned with OEM standards.
The ideal candidate delivers strong customer service, communicates effectively, and thrives in a fast‐pacedautomotive environment.
Responsibilities and Qualifications
Key Responsibilities
- Greet customers promptly and professionally, clearly documenting service concerns and vehicle information.
- Prepare repair orders and service estimates in accordance with dealership and OEM guidelines.
- Communicate recommended services, pricing, and timelines with transparency and clarity.
- Coordinate with technicians to ensure accurate diagnosis, timely repairs, and proper documentation.
- Provide regular updates to customers and maintain communication throughout the service process.
- Review completed work, verify quality, and ensure customer satisfaction prior to vehicle delivery.
- Handle customer questions, concerns, and follow‐up needs to support long‐term relationships.
- Ensure compliance with warranty requirements, OEM repair procedures, and dealership policies.
- Maintain accurate records, reports, and documentation within the DMS and OEM systems.
- Support a clean, organized, and safety‐focused service environment.
- All other duties as assigned by leadership.
Qualifications
- Previous experience in an automotive service or customer service role; dealership experience preferred.
- Strong understanding of vehicle maintenance and repair terminology.
- Excellent communication, customer service, and relationship building skills.
- Ability to manage multiple tasks and deliver high-quality service in a fast‐paced environment.
- Proficiency with dealership management systems (DMS) and OEM service platforms.
- Strong organizational skills and high attention to detail.
- Valid driver's license and clean driving record required.
- Automotive or business related education or certification is an asset.
- Posted Salary Range
Service Advisor in Calgary employer: Kaizen Automotive Group
At Sunridge Auto in Calgary, Alberta, we pride ourselves on being a family-owned automotive group that fosters a culture of continuous improvement and employee growth. Our supportive work environment offers competitive compensation, comprehensive benefits, and opportunities for professional development, ensuring that our Service Advisors not only thrive in their roles but also contribute to an exceptional customer experience. Join us and be part of a team where your ideas matter and your career can accelerate in a fast-paced, rewarding atmosphere.
