Director, Retail Sales & Customer Experience Transformation in Toronto

Director, Retail Sales & Customer Experience Transformation in Toronto

Toronto Full-Time 121500 - 148500 $ / year (est.) On-site
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At a Glance

  • Tasks: Lead retail sales and enhance customer experience across stores and online.
  • Company: JRoss Recruiters, a leader in retail recruitment.
  • Benefits: Competitive salary, flexible work options, and leadership development.
  • Other info: Opportunity to drive transformation in a dynamic retail environment.
  • Why this job: Shape the future of retail and make a lasting impact on customer engagement.
  • Qualifications: Proven retail leadership experience and strategic thinking skills.

The predicted salary is between 121500 - 148500 $ per year.

JRoss Recruiters is seeking a senior retail leader to develop and drive an integrated sales and customer experience strategy across both physical stores and digital channels. You will translate broad commercial priorities into practical field programs and education initiatives, establishing selling behaviours that boost discovery, conversion, loyalty, and repeat visits. You will build scalable playbooks, coaching tools, and campaign guides, partner with field leadership to embed selling.

Director, Retail Sales & Customer Experience Transformation in Toronto employer: JRoss Recruiters

Join a leading luxury hotel group that prioritizes employee growth and development, offering a dynamic work culture where innovation and service excellence are at the forefront. With a commitment to mentorship and strategic initiatives, this role provides unique opportunities to shape brand strategy while enjoying competitive benefits and a collaborative environment in a vibrant location. Experience the satisfaction of contributing to a portfolio that values top-tier guest experiences and operational success.

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Contact Details:

JRoss Recruiters Recruitment Team

We think you need these skills to ace Director, Retail Sales & Customer Experience Transformation in Toronto

Sales Strategy Development
Customer Experience Management
Integrated Marketing
Coaching and Training
Field Leadership Collaboration
Program Development
Performance Metrics Analysis