Overview
A leading player in the entertainment and gaming industry is seeking a dynamic and experienced General Manager to oversee full-scope operations of a major gaming and hospitality venue. This high-impact leadership role supports regional executive leadership and oversees all departments, including Gaming, Food & Beverage, Security, Facilities, Human Resources, Marketing, and Guest Services. The General Manager is accountable for the successful day-to-day and strategic operations of the property, ensuring financial performance, operational excellence, and a superior guest experience while maintaining compliance with regulatory requirements. You\'ll lead a passionate and diverse team, helping foster a high-performance, collaborative culture.
Description
Responsibilities
- Lead and inspire departmental teams across all functions including gaming, food and beverage, facilities, and customer service.
- Provide oversight of department-level business plans and budgets, ensuring alignment with organizational goals and resource allocations.
- Analyze financial and operational performance data to inform strategic decisions and drive profitability.
- Review and enhance internal procedures to improve efficiency and guest satisfaction.
- Collaborate with senior leadership on long-term planning, policy implementation, and regional growth strategies.
- Champion employee engagement, performance development, succession planning, and training initiatives.
- Ensure adherence to all relevant policies, procedures, and licensing regulations.
- Represent the property in the community and with key stakeholders as needed.
- Travel within the region may be required on occasion.
Qualifications
- Minimum 5 years of progressive management experience in hospitality, gaming, or related service industries.
- Proven leadership in multi-department operations, ideally including casino/gaming experience.
- Post-secondary education in Business Administration, Hospitality, or related discipline is preferred.
- Must be able to work on-site, including evenings, weekends, and holidays as needed.
- Physical ability to stand or walk for extended periods and perform light physical tasks (bending, lifting, reaching).
- Fast-paced environment requiring multitasking and adherence to tight deadlines.
- Strong financial and operational acumen, with experience in budgeting and performance analysis.
- Exceptional communication, decision-making, and interpersonal skills.
- Comfortable leading in a fast-paced, high-traffic environment.
- Strategic thinker with the ability to implement change and drive results.
Corporate Culture & Benefits
- Competitive Compensation
- Health & Dental Coverage
- Employee Retirement Savings Plan
- Uniforms Provided
- Employee Assistance Program (EAP)
- Performance Bonuses
- Employee Recognition Programs
Contact: Janis Romeskie at 403.670.9101 x4 or submit your resume in confidence below.
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General Manager - Gaming and Entertainment (Casino) in Lethbridge employer: JRoss Hospitality Recruiters
Join a prestigious boutique hotel in the vibrant heart of Vancouver, where we pride ourselves on delivering unparalleled luxury and exceptional guest experiences. Our commitment to fostering a collaborative and innovative work culture ensures that every team member has the opportunity to grow and thrive in their career. With a focus on mentorship and professional development, we empower our employees to lead with confidence and creativity, making this an ideal workplace for those passionate about hospitality excellence.
Contact Details:
JRoss Hospitality Recruiters Recruitment Team
