At a Glance
- Tasks: Assist clients with e-commerce inquiries and manage technical escalations.
- Company: Join JPMorgan Chase, a leader in global financial solutions.
- Benefits: Diverse workplace, competitive salary, and opportunities for growth.
- Other info: Embrace diversity and inclusion in a supportive environment.
- Why this job: Be part of a dynamic team making an impact in the financial world.
- Qualifications: Bilingual French required; customer service experience preferred.
The predicted salary is between 41850 - 51150 $ per year.
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
The successful candidate receives both hardware (terminals) and software (E-commerce) calls and also answers emails from internal and external sources. Responsibilities include but are not limited to:
- Answer external calls from merchants calling with e-commerce inquiries and also internal calls
- Respond to email inquiries from internal and external partners
- Assist with special projects such as terminal software and hardware launches
- Manage and complete technical escalations
Qualifications:
- Minimum 3 years of Point Of Sale experience
- Bilingual French a must
- High School diploma/GED required
- Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face to face
- Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
Bilingual French Client Service Specialist in Toronto employer: JPMorganChase
J.P. Morgan Chase is an exceptional employer, offering a dynamic work environment in Toronto that fosters innovation and collaboration within the Technology Banking sector. Employees benefit from a strong commitment to diversity and inclusion, along with ample opportunities for professional growth and development, making it an ideal place for those looking to make a meaningful impact in the financial services industry.
