Infrastructure Specialist in Toronto

Founded in 1926, Gatestone has been a pioneer in providing exceptional outsourced customer contact center services and business process outsourcing (BPO) to world-class organizations, including Fortune 500 companies.

Join the Gatestone team for a rewarding and dynamic career! At Gatestone, we prioritize the customer experience, embodying it in everything we do. We are seeking an experienced and highly motivated Infrastructure Specialist to join our Global IT Infrastructure team.

Please note that this is a flexible hybrid position that will require you to work on site 2 days weekly after training is concluded. Training will be conducted 100% on-site.

What We Offer:

• Comprehensive Training: Receive paid full-time training to excel in your role.
• Salary: $85,000 annually.
• Career Development: Benefit from our leadership development programs and internal growth opportunities. Gatestone is committed to promoting from within.
• Benefits: Enjoy discounts, engagement initiatives, and bonus opportunities through our employee referral program.

Your Role:

• Manage and support AWS cloud infrastructure, including AWS WorkSpaces and hybrid cloud environments.
• Administer and maintain VMware, Hyper-V, and Windows Server environments.
• Support Active Directory, DNS, DHCP, Group Policy, and related enterprise services.
• Provision, patch, monitor, and troubleshoot virtual and physical servers.
• Manage and maintain enterprise storage solutions, including SAN and Dell EMC platforms.
• Monitor infrastructure performance and resolve incidents, outages, and system alerts.
• Perform root cause analysis and maintain accurate technical documentation.
• Support backup, disaster recovery, and business continuity processes.
• Leverage automation, scripting, and AI tools to improve operational efficiency.
• Provide Level 2/3 infrastructure support while collaborating with internal teams and external vendors.
• Other duties as directed.

Who you are:

• You have 8+ years of experience in Infrastructure Administration, Systems Engineering, or a similar role supporting enterprise environments.
• You possess strong hands-on experience with AWS cloud technologies, VMware vSphere, Microsoft Hyper-V, and Windows Server administration.
• You have in-depth knowledge of Active Directory, DNS, DHCP, Group Policy, and other core Microsoft infrastructure technologies.
• You have experience managing enterprise storage environments, backup solutions, and disaster recovery processes.
• You are a strong problem solver with the ability to troubleshoot and resolve complex issues across cloud, virtualization, server, storage, and VDI environments.
• You are an effective communicator who can work independently, manage multiple priorities, and thrive in a fast-paced production environment.

Monday to Friday; 8h00am to 5h00pm (Must be willing to participate in on-call work as well provide after hours support during major incidents or planned maintenance activities.

We are an accessible workplace. Individual accommodations will be provided to qualified candidates with disabilities. Please inform us at any point during the recruitment process.