Supervisor, Registration and Data Quality in Burlington

Position Available: Supervisor, Registration and Data Quality

Status: Regular Full-Time

Department: Admitting and Registration

Union: Non-Union

Shifts: Days

Rate of Pay: $44.82/Hour -> $56.02/Hour

Posting Date: October 21, 2026

Closing Date: October 28, 2026

Internal applicants must apply by 11:59pm on October 28, 2026.

About Joseph Brant Hospital: Joseph Brant Hospital (JBH) is a full-service hospital located in the growing and thriving community of Burlington, Ontario, serving more than 185,000 residents in Halton, Hamilton, Waterdown, Flamborough, Milton and Stoney Creek. JBH is honoured to be recognized as one of Hamilton Niagara’s Top Employers since 2015, with a skilled team of approximately 200 physicians, 2,000 employees, and more than 300 volunteers. JBH is a Clinical Education site in conjunction with McMaster University, and is designated as an Academic Community Teaching Hospital. JBH is also a partner member of the Burlington Ontario Health Team (BOHT). JBH is deeply committed to providing exemplary care and living the hospital’s core values of Compassion, Accountability, Respect and Excellence.

Position Summary: Joseph Brant Hospital is currently seeking an Admitting and Registration professional who thrives in a fast-paced and dynamic environment to fill the role of Supervisor Registration and Data Quality. Reporting to the Manager Admitting and Registration Services, the Supervisor will play a significant role in supporting staff, processes, technology and ensuring patient safety through optimized data quality of the Admitting and Registration department. The ideal candidate demonstrates an ability to act as a mentor for their team and to work in collaboration with the Manager, Admitting and Registration to support their team’s daily functions. You have the ability to manage multiple priorities and work in a fast paced environment through highly developed time management and organizational skills combined with analytical and problem-solving abilities. You are able to function independently and as part of a leadership team while maintaining a customer service focus. In addition, you demonstrate excellent interpersonal, decision-making and conflict resolution skills.

Responsibilities:

• Oversee the day to day operations and support functions of the Admitting and Registration Services teams involved in Patient Registration, Scheduling, Preferred Accommodation and Bed Allocation's admission, discharges and transfers.
• Supervise direct reports, daily operational activities of staff and maintains appropriate staffing resources to match patient work flows to ensure seamless service is provided.
• Ensure staff adhere to complex data collection policies and standard work processes, and mitigates patient safety risks that may result from inaccurate data, by investigating and taking corrective actions as needed.
• Conduct performance reviews, coaching and progressive discipline.
• Monitor and provide continuous feedback and education in relation to all functions in the Admitting and Registration department, including patient registration and admitting work activities, scheduling, bed allocation and preferred accommodation.
• Collaborate with leadership to establish monthly departmental goals and team initiatives based on key metrics.
• Assist with the development, maintenance and revisions of all functions in the Admitting and Registration Services department, including standard operating procedures, policies, training programs and material.
• Conduct or assist with staff meetings to share information and facilitate participative decision-making.
• Provide high quality staff training within the Admitting and Registration Services department, and with internal stakeholders as needed.
• Develop and distribute monthly registration newsletter.
• Support quality initiatives that involve hospital wide patient registration.
• Involvement in developing, implementing, monitoring and auditing a data quality program and Quality Assurance reports for team.
• Create and maintain data quality reports and monthly reporting submissions.
• Conduct process work-flow evaluations and provide recommendations.
• Provide expertise and promote best practices.
• Support and implement organizational and departmental technology changes.
• Assist, participate and coordinate special projects, supports testing related to system upgrades, new applications and project implementations.
• Provide after-hours on-call operational support to staff.
• Assume management responsibilities in the absence of the Admitting and Registration Services Manager and perform other duties as required.

Qualifications:

• Undergraduate University Degree or College Diploma (3 year program) in a related field from an accredited educational institution (Certified Health Information Management, Healthcare Administration or Health Care related field) preferred.
• Minimum 2 years supervisory experience in a related hospital setting required.
• Minimum 5 years experience in a hospital Admitting and Registration Services department (ie. Bed Allocation, Registration and Scheduling, Preferred Accommodation) an asset.
• Certification in good standing with the Canadian Health Information Management Association (CHIMA) an asset.
• Experience in mandatory Ministry of Health data submissions and strong knowledge in Ministry of Health Registration, Canadian Institute for Health Information (CIHI), Ontario Healthcare Reporting Standards (OHRS) and Management Information System (MIS) standards and guidelines.
• Advanced computer skills in Microsoft Suite in addition to knowledge of Hospital ADT systems, preferably Epic and Meditech.
• Previous involvement developing, implementing and monitoring a data quality program and reports.
• Experience in staff training and development of training material.

Please Note: Assignment subject to change based on the needs of the department. Joseph Brant Hospital is committed to an equitable and inclusive culture where everyone thrives and feels that they belong. One of the pillars of our Diversity, Equity and Inclusion framework is to enable our people and patients to flourish by removing barriers. In compliance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available during the recruitment and selection process and throughout employment. Please help us meet our commitment to providing an inclusive and barrier-free environment by letting us know if you require accommodation. Contact Human Resources for confidential assistance at careers@josephbranthospital.ca or at 905-632-3737 ext. 4129.