Shape patient care at Joseph Brant Hospital as a Full-Time Patient Experience Specialist in Burlington, Ontario. This role is pivotal in managing and resolving patient concerns with empathy and skill.
As a vital member of the Patient Experience Office, you will report to the Director of Quality, Strategy, and Patient Experience. Your responsibilities will include facilitating effective communication between patients, staff, and physicians, while actively managing risk and implementing patient feedback systems for continuous improvement. Collaboration with the Quality team will be essential to enhance patient satisfaction.
Key Responsibilities:
- Provide exceptional service to patients and families
- Assist in resolving patient concerns and complaints
- Monitor and address risk situations proactively
- Collaborate with multidisciplinary teams for resolutions
- Support patient experience surveys and data utilization
Requirements:
- Degree in public service or health-related field
- At least five years of relevant experience
- Excellent mediation and conflict resolution skills
- Familiarity with healthcare systems and legislation
- Ability to maintain objectivity and professionalism
Drive patient-centered care and operational excellence at Joseph Brant Hospital by utilizing your expertise in patient experience management.
Full-Time Patient Experience Specialist Role in Burlington employer: Joseph Brant Hospital & Foundation
Joseph Brant Hospital (JBH) is an exceptional employer located in the vibrant community of Burlington, Ontario, dedicated to providing exemplary care while fostering a culture of compassion, accountability, respect, and excellence. With a strong commitment to employee wellbeing, JBH offers numerous growth opportunities through its partnership with McMaster University as a Clinical Education site, ensuring that staff can thrive in their careers while making a meaningful impact on the lives of over 185,000 residents. Join a team recognized as one of Hamilton Niagara’s Top Employers, where inclusivity and support are at the forefront of our mission.
Contact Details:
Joseph Brant Hospital & Foundation Recruitment Team
