At a Glance
- Tasks: Lead customer engagements and ensure top-notch delivery of CAST’s Professional Services.
- Company: Join Jonas Software, a global leader in enterprise management solutions.
- Benefits: Competitive salary, career growth, and the chance to work with innovative technology.
- Other info: Dynamic role with opportunities for professional development and product expertise.
- Why this job: Make a real impact in the entertainment industry while developing your leadership skills.
- Qualifications: Experience in customer relations and knowledge of the live events industry is a plus.
The predicted salary is between 62000 - 68000 $ per year.
The Professional Services Team Lead is the operational and customer-facing owner of CAST’s Professional Services function, responsible for ensuring that every customer engagement is executed to the highest standard, that customers achieve lasting value from their investment in CAST technology, and that the delivery infrastructure supporting those outcomes is efficient, scalable, and commercially sound.
This is a leadership role that sits at the intersection of customer success, technical delivery, and business performance. The Professional Services Team Lead owns the post-sales customer relationship, leads PS delivery, and builds the internal product training capability for WYSIWYG and BlackTrax, applying a commercial mindset to every decision and understanding how the choices made in delivery directly affect cost, margin, and revenue.
A key part of the mandate is building and developing CAST’s internal delivery team leading Product Specialists who also rotate through Technical Support so that every engagement is resourced, scheduled, and delivered to a consistent, commercially sound standard.
The ideal candidate is as comfortable in front of a customer as they are in the field. They bring deep knowledge of the entertainment and live events industry, genuine instincts for how people adopt and deploy complex technology, and the business awareness to balance customer outcomes with organizational objectives. Familiarity with WYSIWYG and/or BlackTrax is a strong asset, and the role offers meaningful opportunity to develop deep product expertise as part of its core mandate.
Professional Services Team Lead in Toronto employer: Jonas Software
At Jonas Software, we pride ourselves on being an exceptional employer that fosters innovation and collaboration in the rapidly evolving field of AI-driven cloud solutions. Our remote work culture promotes flexibility and work-life balance, while our commitment to employee growth ensures that you have access to continuous learning opportunities and career advancement. Join us in a supportive environment where your contributions directly impact the success of legal professionals and law firms across the globe.
