Apply customer support expertise to Jonas Software's SaaS construction management application as a Client Experience Specialist. Troubleshoot issues and train users online.
Jonas Software's Premier Division is hiring for a new Client Experience Specialist role supporting a brand new product. You will learn the application, client businesses, and construction management workflows. The position combines customer service, technical problem solving, user training, knowledge-base improvement, and process support within Jonas Software.
Key Responsibilities:
- Become the product expert for the application
- Troubleshoot and resolve customer issues promptly
- Train users by phone and online meetings
- Deliver empathetic, professional customer service
- Improve knowledge-base and training materials
Requirements:
- Three to five-plus years of customer support experience
- Basic accounting knowledge and technical skill
- Superior problem-solving and conflict-management skills
- Strong written, verbal, and interpersonal English communication
- Bachelor's degree or college diploma
Bring customer support, SaaS training, technical troubleshooting, and communication skills to Jonas Software's construction application clients.
Client Support Specialist SaaS Construction in Markham employer: Jonas Software
At Jonas Software, we pride ourselves on being an exceptional employer that fosters innovation and collaboration in the rapidly evolving field of AI-driven cloud solutions. Our remote work culture promotes flexibility and work-life balance, while our commitment to employee growth ensures that you have access to continuous learning opportunities and career advancement. Join us in a supportive environment where your contributions directly impact the success of legal professionals and law firms across the globe.
