At a Glance
- Tasks: Become a product expert and deliver exceptional customer service in a fast-paced environment.
- Company: Join Jonas Software, a leader in innovative SaaS solutions for the construction industry.
- Benefits: Competitive salary, dynamic workplace, and opportunities for professional growth.
- Other info: Be part of a growing team with a commitment to innovation and excellence.
- Why this job: Make a real impact by helping clients succeed with cutting-edge software.
- Qualifications: 3-5 years of customer support experience and a passion for problem-solving.
The predicted salary is between 70000 - 80000 $ per year.
Jonas Software is an innovative company seeking a Client Experience star for its SaaS Construction Management Cloud App! The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, startup environment within a well-established company. Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients’ businesses by filling the role of Client Experience Specialist. This is a great opportunity to join a growing team rolling out a brand new product.
JOB RESPONSIBILITIES
- Become the product expert
- Troubleshoot and resolve customer issues in a timely manner
- Train users over the phone and online meetings on how to complete different tasks using the application
- Deliver remarkable customer service through empathy and professionalism
- Improve the knowledge base and training materials to help users
- Assist with process improvement
- Other duties as assigned
JOB QUALIFICATIONS
- 3-5+ years of customer support experience preferably in the software industry
- Basic accounting knowledge and technical skill
- Passionate about providing remarkable customer focused service that makes clients ask for you by name
- Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills
- Self-motivated with proven ability to "wear multiple hats" and work in a fast paced environment and driven for results
- Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener
- Technically inclined with the motivation to learn new technologies
- Working experience with business or ERP applications would be considered an asset
- Well-honed organizational and process management skills; and ability to manage multiple priorities and deadlines
- Bachelor’s degree / college diploma
- Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset
Client Experience Specialist in Markham employer: Jonas Software
At Jonas Software, we pride ourselves on being an exceptional employer that fosters innovation and collaboration in the rapidly evolving field of AI-driven cloud solutions. Our remote work culture promotes flexibility and work-life balance, while our commitment to employee growth ensures that you have access to continuous learning opportunities and career advancement. Join us in a supportive environment where your contributions directly impact the success of legal professionals and law firms across the globe.
