Jonas Club in Markham, Ontario is seeking a Client Success Supervisor to lead a team of Client Success Managers, drive proactive outbound engagement, and ensure strong retention. You will own key client success processes, reporting, and escalation where needed.
The role reports to the Senior Director, Client Success & Support and requires 2+ years guiding a SaaS/enterprise client-facing team, with CRM experience (Salesforce) and strong communication skills.
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Lead Client Success Team | Retention & Growth in Markham employer: Jonas Software Group
CORA Loyalty is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to excel in their roles. With a strong focus on professional development, team mentorship, and the integration of cutting-edge AI tools, employees are equipped to drive impactful client outcomes while enjoying a supportive remote work environment across Canada. Join us to be part of a high-performing team dedicated to delivering excellence in implementation and client success.
