At a Glance
- Tasks: Drive customer success with AI-enabled smart building solutions and deliver impactful outcomes.
- Company: Join Johnson Controls, a global leader in sustainable building technology.
- Benefits: Competitive salary, comprehensive benefits, paid time off, and professional development opportunities.
- Other info: Dynamic work environment with opportunities for growth and innovation.
- Why this job: Shape the future of smart buildings while making a real difference for customers and the planet.
- Qualifications: Bachelor's degree and 5+ years in energy management or related fields required.
The predicted salary is between 120000 - 155000 $ per year.
Build your best future with the Johnson Controls team! Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future!
What We Offer:
- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package including 401K, medical, dental, and vision care.
- On-the-job/cross-training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
About The Job:
At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions to make cities more connected and buildings more intelligent. We are passionate about improving the way the world lives, works, and plays.
What You Will Do:
OpenBlue is a complete suite of AI-enabled smart building software solutions that delivers impactful outcomes in energy efficiency and sustainability, equipment uptime, facilities team productivity, workplace planning, and workplace experiences. We are seeking an OpenBlue Customer Advisor to partner with customers to deliver value. You will drive successful outcomes for customers and serve as a key consultant throughout the entire customer lifecycle.
How You Will Do It:
- Responsible for end-to-end delivery of customer value for OpenBlue solutions
- Customer Onboarding
- Participate in initial project kick-off calls
- Understand customer personas, end users, use cases and goals; Ask questions to become deeply familiar with your customers’ businesses challenges
- Train end users on the OpenBlue customer value framework and success metrics to be measured
- Share product training resources and technical support processes
- Validate the completion of scope as per contract and customer needs
- Provide customers with a guided product tour after delivery
- Become a trusted advisor by helping customers to understand and use the product to achieve business outcomes
- Monitor product usage analytics and provide feedback to customers
- Establish 30-60-90 day check-ins for new customers followed by regular touchpoints to discuss adoption, issues, and value creation
- Review any open issues / technical support tickets with customers
- Provide initial triage, basic support, and customer training to resolve problems quickly
- Monitor customer health and value delivered; Conduct Net Promoter Score (NPS) surveys
- Participate in Customer Business Reviews (QBRs) in partnership with digital commercial account managers
- Serve as the voice of the customer and share feedback with Product Management and Commercial teams
- Ensure we are meeting customers’ definition of success
- Identify other opportunities to provide value
- Drive new business growth by earning favorable customer references
What you will need:
- Bachelor's degree in engineering, business, or a related field.
- Minimum 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services
- Hands-on experience working with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities
- Experience delivering user training, product demonstrations, and addressing operational questions to drive end results
- Excellent communication skills, both written and verbal
- Strong track record in customer relationship management with enterprise customers
- Extremely organized project management skills
- Demonstrated ability to lead within a matrix organization
- Enjoys learning new things in a self-directed fashion
- Experience driving process improvements to enhance customer satisfaction
- Candidates must already have a work authorization that would permit them to work for Johnson Controls in Canada
Preferred:
- Experience with smart building software and/or energy management systems
- Certified Energy Manager® (CEM) certification
- Certified Measurement & Verification Professional (CMVP) certification
- French language skills
The role may include up to 10% travel.
SALARY RANGE: $120,000 - $155,000 CAD. This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package.
Energy Manager – Customer Advisor in Richmond Hill employer: Johnson Controls
At Johnson Controls, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Project Manager in the vibrant field of access control and CCTV systems, you will benefit from ongoing professional development opportunities, competitive compensation, and a supportive team environment that values your contributions. Join us in making a meaningful impact on safety and security for our national clients while enjoying the unique advantages of working in a dynamic industry.
