At a Glance
- Tasks: Lead and grow our Service division, driving profitability and operational excellence.
- Company: Join John Brooks Company, a Canadian leader in fluid handling solutions for over 80 years.
- Benefits: Competitive salary, performance bonuses, comprehensive benefits, and RRSP matching.
- Other info: Enjoy a collaborative culture with regular social events and recognition for achievements.
- Why this job: Make an immediate impact in a dynamic environment with growth opportunities.
- Qualifications: 9-12 years of service management experience and strong leadership skills.
The predicted salary is between 140000 - 165000 $ per year.
We create solutions for the people who keep our world flowing. For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.
The General Manager will assume a high-stakes role in driving the profitability and strategic growth of our Service division. This individual will be responsible for optimizing operations, ensuring fast-paced, cost-effective service delivery, and rapidly scaling the division to meet market demand. You will report directly to Co-CEO and will hold significant accountability for the Service division's performance, including maximizing revenue, enhancing operational efficiency, and driving bottom-line results. This is a hands-on, results-oriented leadership role requiring an entrepreneurial mindset, a strong focus on urgency, and a relentless drive for profitability.
Duties & Responsibilities
- Leadership and Strategic Management
- Rapidly develop and execute aggressive growth strategies to optimize and expand the service business, aligning with the company's overall objectives.
- Take full accountability for the P&L, with a sharp focus on achieving and exceeding revenue and profitability targets.
- Lead, restructure, and refine the Service Division's team to drive performance and productivity.
- Champion performance-driven leadership, providing guidance, coaching, and mentoring to build a high-performing team.
- Operational Excellence
- Drive operational efficiency across all aspects of the Service Division.
- Establish, track, and exceed key operational metrics such as repair productivity, on-time delivery, and service profitability.
- Continuously improve resource allocation, anticipating customer demand, and making data-driven decisions.
- Customer and Business Development
- Relentlessly pursue customer satisfaction and retention.
- Actively engage with clients and stakeholders to uncover new business opportunities.
- Collaborate with business development teams to drive strategic partnerships.
- Administrative and Compliance Responsibilities
- Ensure operational compliance with company policies, Health & Safety regulations, and industry standards.
- Prepare and manage accurate budgets, forecasts, and operational reports.
- Collaborate seamlessly with internal teams to ensure smooth service operations.
Qualifications
- College diploma in a related field.
- A minimum of 9-12 years of related experience.
- Proven experience in managing service operations.
- Strong expertise in service management, ideally in industrial or technical services.
- Demonstrated success in achieving business growth and profitability.
- Entrepreneurial mindset with the ability to pivot quickly and innovate.
- Exceptional leadership skills with the ability to motivate and inspire.
- Solid experience with P&L management, budgeting, and financial oversight.
- Strong communication skills, with the ability to engage and influence stakeholders.
- Must exude an enthusiastic, passionate, and optimistic attitude.
- A demonstrated alignment with John Brooks values.
Work Environment
- Based in a climate-controlled office and warehouse environment in Mississauga, ON.
- Occasional exposure to warehouse conditions.
- Travel required to customer sites and company branches in Laval and Edmonton.
Benefits
- Competitive base salary ($140,000 - $165,000) with significant variable compensation.
- Substantial long-term incentive compensation.
- Comprehensive benefits package.
- Company Group RRSP with employer matching.
- Annual health & wellness subsidy.
Fun Facts
- The average employee tenure is 9 years.
- We enjoy celebrating achievements.
- We regularly host social events and gatherings.
This is an exciting, high-impact role with the opportunity to make an immediate difference. If you have the urgency, ambition, and expertise to take ownership of our Service Division's profitability and growth, we want to hear from you. Apply today to be part of a dynamic and entrepreneurial team where your contributions will have a lasting, profitable impact.
General Manager in Mississauga employer: John Brooks
As a leading fluid handling solutions provider, we pride ourselves on fostering a dynamic work culture in Mississauga that encourages innovation and operational excellence. Our employees benefit from competitive salaries, performance-based incentives, and ample opportunities for professional growth, making us an excellent employer for those looking to make a meaningful impact in their careers.
