At a Glance
- Tasks: Manage relationships with business owners and ensure their success with Jodie AI.
- Company: Join a UK-based company revolutionizing customer service with AI technology.
- Benefits: Competitive salary, 30 days paid leave, learning budget, and remote work support.
- Other info: Dynamic role with opportunities for growth and meaningful contributions.
- Why this job: Make a real impact by helping businesses thrive with innovative AI solutions.
- Qualifications: Experience in B2B SaaS account management and strong communication skills.
Help business owners get lasting value from Jodie. Own the relationship from the first successful call through renewal and expansion, with a clear view of what each customer needs to achieve. The work matters. Jodie AI is a UK company building an AI receptionist for busy businesses. Jodie answers calls, captures the important details and helps owners get back to customers, even when they can't pick up themselves.
Serve US and Canadian business owners during their working day. Share regional feedback and leave clear handovers for the London team.
What you'll own
- Own a portfolio of business customers, with clear success plans, useful check-ins and an accurate renewal forecast.
- Use activation, call quality and product usage to spot risk early and agree a practical recovery plan.
- Grow accounts through the right locations, workflows and integrations, with a clear business case for every recommendation.
- Bring recurring customer problems to product and engineering, and close the loop when they are solved.
What you'll bring
- Evidence of retaining and growing a B2B SaaS or recurring-revenue customer portfolio.
- Confidence discussing commercial terms and explaining technical products in everyday language.
- Sound judgement with account data, CRM hygiene and forecasting.
- An ability to earn trust with busy business owners and follow through on difficult conversations.
- Useful, but not essential: Experience with small businesses, multi-location accounts, telephony or CRM integrations.
- You don't need a particular degree or every nice-to-have. Show us the relevant work you've done and how you think.
Your first 90 days
- A starting point we'll shape together, with clear priorities and support.
- By day 30: Learn the product, listen to customer calls and map the health of your initial accounts.
- By day 60: Take ownership of account plans, renewals and the highest-priority customer risks.
- By day 90: Show progress on adoption and retention, with a credible expansion pipeline and a dependable forecast.
Where and when you'll work
Full-time, 40 hours a week, Monday to Friday. Based in the US or Canada, working an agreed eight-hour schedule within 08:00-18:00 Eastern Time. Your exact schedule is agreed before offer. You'll need to be based in one of the listed countries. We'll confirm the employing arrangement, local benefits and any location restrictions with you before moving to an offer. Tell us your location and whether you need visa sponsorship when you apply. We will discuss feasibility early; sponsorship and relocation support are not guaranteed.
What you'll earn
- Annual base salary, before tax: US$180k - US$225k USD
- Total annual on-target earnings (base + commission): Annual base salary, before tax: CA$215k - CA$270k CAD
Where you sit in the range reflects the scope you can own and the relevant skills you bring. We discuss this early, using the published band rather than your previous salary. On-target earnings (OTE) are total earnings at 100% of target, not guaranteed pay. We explain targets, ramp-up, commission rates and payment timing before you accept an offer.
The benefits
- Pay worth moving for: A published salary range for every role. Sales roles show base pay and on-target earnings separately, so you know exactly what you are considering.
- Proper time off: 30 days of paid annual leave, plus the public holidays where you work. Time to switch off, come back fresh and have a life outside work.
- Keep getting better: A GBP 2,000 annual learning budget, or local-currency equivalent, for useful courses, books and conferences. Build skills you can put to work.
- Tools that do the job: A company laptop, the software you need and a suitable workspace setup. Remote roles include support getting your home workspace ready.
- Support for your future: A 5% employer pension contribution for UK employees. Regional retirement contributions and benefits are set out in your local offer.
- Room to make a difference: Own meaningful work, speak directly with the people making decisions and see your ideas reach customers. Clear priorities and useful feedback.
The package above is for full-time employees. Local eligibility and benefit differences will be set out in your offer. Statutory entitlements apply in the country where you are employed.
A clear, practical hiring process
- A first conversation: Talk about your experience, the work, location and compensation.
- A look at how you work: Talk through an anonymised account scenario and how you would approach a renewal at risk. We'll share the format and expected time beforehand.
- Meet the team: Discuss the way we'd work together, ask your questions and review next steps.
We use role-related evidence to make decisions. Please don't share confidential work or customer information. Tell us if an adjustment would help you show your strengths.
Senior Account Manager employer: Jodie Inc.
Jodie AI is an exceptional employer, offering a dynamic work culture that prioritizes employee growth and meaningful contributions. With a generous benefits package including 30 days of paid annual leave and a GBP 2,000 learning budget, employees are empowered to develop their skills while enjoying a healthy work-life balance. Located in the US or Canada, team members have the unique opportunity to directly impact business owners' success across North America, all while collaborating with a supportive London-based team.
