Lead SAP WM support operations from Canada, applying warehouse management expertise to stabilize production and resolve complex incidents. Guide distributed teams across critical systems. This SAP Support Manager role oversees Level 2 and Level 3 application support in a business-critical IT environment. You will manage incidents, problems, service requests, enhancements, and defects across production. The work spans SAP WM configuration, warehouse processes, integrations, SLAs, and operational KPIs. You will also guide major incident response, root cause analysis, reporting, and service reviews. Key Responsibilities:
Lead SAP WM support across production environments Manage Level 2 and Level 3 troubleshooting operations Monitor SLAs, KPIs, backlogs, and resolution times Direct major incident escalation and root cause analysis Oversee reporting, runbooks, and operational documentation Requirements:
At least 8 years of SAP experience Substantial hands-on SAP WM expertise At least 3 years leading application support teams Experience supporting SAP ECC production environments Strong troubleshooting and analytical skills Apply SAP WM leadership, production support, and service management expertise to improve system stability and warehouse operations.
#J-18808-Ljbffr
SAP WM Support Operations Manager in Winnipeg employer: Jobgether
EverPro is an exceptional employer that prioritizes employee growth and well-being, offering a fully remote work environment within Canada, with the added flexibility of using the Toronto office. Our culture fosters collaboration and innovation, providing competitive compensation and comprehensive wellness benefits, making it an ideal place for talented engineers to thrive and contribute to the success of our widely used invoicing platform.
