At a Glance
- Tasks: Provide top-notch technical support for software, hardware, and applications in a fast-paced environment.
- Company: Join a leading talent solutions firm connecting you to exciting opportunities.
- Benefits: Fully remote work, competitive pay, and access to free online training.
- Other info: Great career growth potential and a dynamic work culture.
- Why this job: Make a real impact by solving complex technical issues and enhancing user experiences.
- Qualifications: 4+ years in technical support with strong troubleshooting and communication skills.
The predicted salary is between 80550 - 98450 $ per year.
We are seeking a Technical Support Engineer with 4+ years of experience providing technical support across enterprise environments. The ideal candidate will have strong experience supporting applications, hardware, Microsoft technologies, and end-user computing environments. This role requires excellent troubleshooting skills, a customer-focused mindset, and the ability to work effectively in a fast-paced environment. This is a fully remote 6-month contract opportunity for our client in Toronto, Ontario.
Key Responsibilities
- Provide Level 1-2 technical support for software, hardware, network, and application-related issues.
- Support, maintain, and troubleshoot business-critical application systems.
- Manage and administer Active Directory, including user account creation, permissions, group policies, password resets, and access management.
- Provide support for Microsoft 365 (Office 365) services, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
- Diagnose and resolve desktop, laptop, printer, and peripheral hardware issues.
- Install, configure, maintain, and upgrade hardware and software components.
- Investigate incidents, perform root cause analysis, and implement corrective actions.
- Collaborate with development, infrastructure, and business teams to resolve complex technical issues.
- Document support activities, technical procedures, and knowledge base articles.
- Monitor system performance and recommend improvements to enhance reliability and user experience.
- Ensure adherence to service level agreements (SLAs) and support best practices.
Required Qualifications
- 4+ years of experience in Technical Support, IT Support, Service Desk, or a related role.
- Experience developing, enhancing, maintaining, and supporting application systems.
- Strong knowledge of Active Directory Administration.
- Hands-on experience supporting Microsoft 365 (Office 365) environments.
- Experience providing hardware and desktop support for end-user devices.
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity.
- Knowledge of software development methodologies and application support processes.
- Excellent verbal and written communication skills.
- Strong interpersonal and stakeholder management abilities.
- Demonstrated problem-solving and decision-making skills.
- Strong organizational skills with the ability to manage multiple priorities.
- Ability to work effectively under pressure and adapt to changing business needs.
Preferred Qualifications
- Experience with Windows Server environments.
- Familiarity with ITSM tools such as ServiceNow, Jira, or Remedy.
- Exposure to Azure Active Directory / Microsoft Entra ID.
- Knowledge of Exchange Online, Intune, and endpoint management tools.
- Experience working in Agile or DevOps environments.
- Relevant certifications such as Microsoft 365 Fundamentals (Microsoft-900), Azure Fundamentals (AZ-900), or CompTIA A+.
Technical Support Engineer II in Toronto employer: Jobboom
Join a leading player in the damage insurance sector that values autonomy, collaboration, and initiative. With a flexible 35-hour work week, comprehensive benefits including collective insurance and professional development opportunities, you will thrive in a dynamic environment that encourages employee participation in organizational growth. Enjoy competitive salaries, free parking, and the necessary equipment to work effectively both in the office and from home.
