At a Glance
- Tasks: Assist customers with their inquiries and process orders efficiently.
- Company: Join a dynamic team at Oceanex in Montreal.
- Benefits: Competitive pay, supportive work environment, and growth opportunities.
- Other info: Equity in employment is a priority; apply now!
- Why this job: Make a difference by helping customers and resolving their issues.
- Qualifications: High school diploma, customer service experience, and bilingualism preferred.
The predicted salary is between 36000 - 44000 $ per year.
We are currently searching for a dynamic Customer Service Representative to join our Montreal office.
Reporting to the Customer Service Manager, the chosen person will be responsible to take, administer and respond to customers' requests.
Tasks and responsibilities Process customers' orders promptly and efficiently.
Take customers' bookings, by telephone, fax and electronically; Answer customers' inquiries relating to availability of equipment, pick up, delivery, etc.
Provide information to customers concerning the Company's services, i. e., sailing schedule, equipment types; Perform tracing of bookings as required.
Investigate customers' complaints to assist in determining service failure.
Resolve issues with the help of dispatch and other departments.
Communicate with road carriers to trace bookings when required; Scan all documents from customers pertaining to bookings.
Redirect customers to appropriate departments relating to pricing, invoicing, etc.; Perform other duties, as assigned.
Qualifications High School Degree or equivalent combination of experience and education; Experience in customer service; Experience in transportation (an asset); Bilingualism (English and French).
Skills Strong organizational and communicational skills; Punctuality; Ability to interact with clients in a courteous and professional manner; Ability to answer promptly to clients' needs.
You are interested and believe you have all the qualifications?
Please forward your resume as soon as possible at: www. oceanex. com/hr Oceanex Inc. is committed to equity in employment and encourages all qualified individuals to apply.
We thank all candidates for their interest, but wish to advise that only those selected for an interview will be contacted.
No telephone inquiries please.
Customer Service Representative in Montréal employer: Jobboom
Join a leading player in the damage insurance sector that values autonomy, collaboration, and initiative. With a flexible 35-hour work week, comprehensive benefits including collective insurance and professional development opportunities, you will thrive in a dynamic environment that encourages employee participation in organizational growth. Enjoy competitive salaries, free parking, and the necessary equipment to work effectively both in the office and from home.
